RE: Computer Crash after Update

Tham,

I have the same problem described in this thread on my son’s PC, and your
suggestion rang a few of the right bells for me.
I tried your repair option with the Windows CD, but didn’t get past the
‘Enter Password’ hurdle. I’m sure I didn’t define a password during the
original installation, but the repair procedure won’t let me further than
this without providing an Administrator’s password. (Giving no password meant
having to press Enter, and this just restarted the boot process from
scratch.)

However, I was able to get past the BSOD by installing Windows in ‘repair
existing installation’ mode. This solved the problem, by avoiding the cause,
which you helped me to identify. After repairing the existing Windows
installation I installed the same 16 Windows updates my son inadvertently
installed the last time he used the computer (by clicking the ‘Stop and
download Windows updates’ option when shutting it down).

Well, you can guess what happened next: after rebooting I was again faced
with the dreaded BSOD. All four of the critical patches you listed in your
posting are in the list of 16 updates I downloaded (I’m also a little puzzled
here as you say 2 could be the reason but you give 4).

I feel confident enough now to download the other 12 updates, but I’ll steer
clear of the ‘blacklisted 4’. And for obvious reasons, I’ll also turn off
automatic updates. However, it does beg the question: What kind of
vulnerabilities am I now open to because I cannot download these 4 critical
security updates?

I’ll be keeping an eye on this thread, and on any actions Microsoft might
take on identifying and rectifying the problem(s) with one or more of these 4
updates.

Thanks, Johnboy


"tham" wrote:

> Please follow the procedure suggested by microsoft to solve BSOD problem from
> the latest windows update. My DELL notebook was crashed suddenly after
> updating the new patches. Today morning I tried with this method. It takes
> only few minutes - much easier and faster than re-installation.
> -------------------------------------------------------------------------------------------------
> 1. Insert the Windows XP startup disk in your floppy disk drive or insert
> the Windows XP CD in the CD drive or in the DVD drive, and then restart your
> computer.
>
> Note When you receive the following message, press a key to start your
> computer from the Windows XP CD:
> Press any key to boot from CD
>
> Note Your computer must be configured to start from the CD drive or the DVD
> drive. For more information about how to configure your computer to start
> from the CD drive or the DVD drive, see the documentation that came with your
> computer or contact the computer manufacturer.
> 2. When you receive the Welcome to Setup message, press R to start the
> Recovery Console.
>
> Note Multiple options will appear on the screen.
> 3. Select the Windows XP installation in question.
>
> Note You must select a number before you press ENTER, or the computer will
> restart. Typically, only the 1: C:\Windows selection is available.
> 4. If you are prompted to type an administrator password, do so. If you do
> not know the administrator password, press ENTER. (Typically, the password is
> blank.)
>
> Note You will not be able to continue if you do not have the administrator
> password.
> 5. At the command prompt, type cd $ntuninstallKB.........HERE THE NUMBER OF
> THE PATCH.....$\spuninst, and then press ENTER.
>
> Note After you complete this step, you cannot stop the removal process.
> 6. At the command prompt, type batch spuninst.txt, and then press ENTER.
>
> 7. After the Ptach is removed, type exit, and then press ENTER oo Uninstall
> the Next
>
> The newest Critical Patches was the
> This two can be the reason for the Error, please uninstall
> KB893066
> KB890923
>
> KB890859
> KB893086
> -------------------------------------------------------------------
> Tham.
>
> "James" wrote:
>
> > I am using XP Pro and the automated update just downloaded the recent updates
> > so i told it to install them. Then it restarted the computer after prompting
> > me to.
> >
> > I am now getting a "c000021a The Windows Logon Process terminated
> > unexpectedly with a status of 0xc0000018 The system has been shutdown"
> >
> > I have tried to get into Safe Mode, but it still give the error to go into
> > safe mode, I went into the Recovery Console, but not sure if I can do
> > anything useful in here. I was thinking of trying a repair, but would prefer
> > not. Is there a command line version of the XP roll-back feature, or does
> > anyone know how to fix this problem in general?
> >
> > Thanks, James
.

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