Re: KB835732 PROBLEM SOLVED FOR REAL!!!!!
- From: "Pat Walters [MSFT]" <a-patwal@xxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 6 Apr 2005 10:21:56 -0700
"Warm1",
I am sorry that you are running into this issue. The reason you are seeing 0 KB
on the Windows Update website for the KB835732 is that you have already
downloaded it, and the Background Intelligent Transfer Service already knows
that. It has an event cache that retains that information. That part of the
scenario is not a malfunction.
The problem is that it keeps telling you that you need to install it, but did it
ever correctly install? Or did it just tell you that the download portion of it
was successful?
Please try to install it again from Windows Update, and note the time you made
the attempt. After the attempt is made, reply to this posting with the results
from the following steps:
1. Click Start
2. Click Run
3. Type or copy the following: notepad %windir%\WindowsUpdate.log <Enter>
4. When the log opens, scroll down to the first entry that matches the time
(hour and minute) that you noted from when you made the attempt.
5. At the very beginning of that line, place the cursor and then press
<Ctrl>+<Shift>+<End> This will highlight everything from the cursor position to
the end of the log.
6. Press <Ctrl>+<C> to copy the highlighted text
7. Reply to this posting
8. Write down what happened, then press <Ctrl>+<V> to paste the copied portion
of the log.
9. Send the reply
We'll take a look!
Sincerely,
Pat Walters [MSFT]
Notice: This posting is provided "AS IS" with no warranties, and confers no
rights. Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
"Warm1" <Warm1@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:059DBE49-D5D0-45CE-BC6A-2A66824B7811@xxxxxxxxxxxxxxxx
> Hi Dan,
>
> I too have the problem of KB835732 updating "successfully" - repeatedly.
>
> Thx for the info. However, I am still stumped. I did get a new HD, and
> split it into two drives after XP was installed.
>
> I tried copying my NetMeeting folder to make an identical copy under
> D\program Files. It did not work.
>
> In Regedit, I cannot find the file ProgramFilesDir.
> I looked under HKLM\Software\Microsoft\Windows\Current Version, but have no
> such file by this name.
>
> Lastly, when I go to windows update to download the express version, it
> tells me I require KB835732, but when I go to download the file, the download
> page shows the KB835732 file as being 0 kb and requiring 0 minutes to
> download.
>
> However, when I download it, it gives me a file that is 258 MB. When I open
> and install it - everything seems fine - with a message that says "Download
> completed successfully".
>
> However, I keep getting more messages to repeat the download, so this was
> not successful for me.
>
> Any other suggestions?
>
> Thank you very much for any further help that you (or anyone else) may be
> able to offer.
>
> Regards,
>
> - DaveW
>
>
> "Dan" wrote:
>
>> Ok, folks, finally put a lot of gathered information together and
>> successfully solved the problem with KB835732 repeatedly needing to be
>> installed (at least on my machine). Please note, however, that this may not
>> fix everyone's dilemma with this problem.
>>
>> I believe this problem has a lot to do with the way Windows Update checks for
>> the existence of the updated files that KB835732 installs on the system
>> rather that a problem with the update itself. By gathering information
>> throughout the newsgroup, I finally came up with a hypothesis, and what
>> ultimately resolved this situation for me was copying the entire netmeeting
>> folder from my system drive (C:) to my secondary drive (D:) where I set my
>> Program Files folder to be. The result would be two identical folders with
>> identical contents at paths C:\program files\netmeeting\ and D:\program
>> files\netmeeting. After doing so, the update no longer comes up in Windows
>> Update as needed to be installed.
>>
>> Here's my theory to why this fix works and what the problem is with the way
>> the Windows Update checks for the existence of KB835732. First, my C: drive
>> is my system drive. By default, I think the update installs itself to the
>> system drive and not my secondary programs drive (the drive for the Program
>> Files directory). What happens is that the when Windows Update searches for
>> the existence of the updated files in the Netmeeting folder, it's set to look
>> for files in the Program Files directory as indicated by the system. If I
>> remember correctly, Netmeeting is installed automatically when Windows is
>> installed. During this time, the default Program Files drive is the system
>> drive (in my case C:) until you change it (like I did - I changed it to D:),
>> so the initial installation of Netymeeting is set to install to the original
>> Program Files drive (the one Windows is installed on).
>>
>> That's all well and good until you try to do the Windows Update and it
>> searches in the current Program Files diretcory. Obviously, it finds nothing
>> so it needs you to install KB835732. The kicker is that it updates to
>> whatever directory the system tells the update program that netmeeting is
>> currently installed to. Therefore the problem lies in the fact that the
>> system does not look on the drive where Netmeeting is installed, but rather
>> in the current Program Files directory. If this is hard to follow, I'll
>> illustrated this with a chart below that outlines what is looked for by what
>> and when using my particular example...
>>
>> EVENT Current PF Directory
>> Directory Looked At/Checked Directory installed to
>>
>> Initial Windows Installation C:
>> N/A C:
>> Netmeeting Installation C:
>> N/A C: (current PF dir)
>> Change Default Drive Letter to D: D:
>> N/A N/A
>> Windows Update Initial Check for NM D:
>> D: (current PF dir) N/A
>> KB835732 Installation D:
>> N/A C: (existing NM location)
>> Updated Netmeeting Directory D:
>> C: (same as orig. NM dir) N/A
>> Further Windows Update Checks D:
>> D: N/A
>> Further KB835732 Installations D:
>> N/A C: (existing NM location)
>>
>> In summary, the KB835732 installation installs to the directory where
>> Netmeeting is installed, but Windows Update looks for the updated files in
>> the current Program Files drive. If the two don't match, then the problem
>> arises. Again, the solution is to copy the Netmeeting directory into the
>> Program Files folder indicated in the registry as the current path for the
>> Program Files folder. To see what drive you have as the current drive for
>> the Program Files folder, open the Windows registry (Start -> Run... ->
>> regedit) and navigate to HKLM\Software\Microsoft\Windows\Current Version and
>> look for the string value called ProgramFilesDir. The value should list the
>> path of the Program Files directory including the drive letter. If the
>> Netmeeting folder is not the same as this, then there's most likely the
>> problem. If they're the same, then there might be some other bug with the
>> update that's the problem.
>>
>> As a poll, who here has multiple drives? And of those people, who changed
>> their drive letter to something different after Windows was installed?
>>
>> Hope this helps some of you. Good luck. Let me know if you have further
>> questions.
.
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