Re: Error number: 0x8DDD0002 WindowsUpdate.log error 0x80070005
From: Pat Walters [MSFT] (a-patwal_at_online.microsoft.com)
Date: 02/22/05
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Date: Tue, 22 Feb 2005 09:40:56 GMT
"Justin",
I realize that you said you already tried this, but we have to start from a
baseline attempt. Please follow the directions below step by step, and
reply back with the log entries as spelled out below. Thank you in
advance...
Error 0x8DDD0002 occurs due to incorrect permissions for the
%windir%\softwaredistribution folder. This problem can be fixed by
resetting the permission on the softwaredistribution folder. Follow the
below given procedure to fix this problem. (Credit goes to Harish G [MSFT])
If you are using windows XP Professional:
1. Click Start
2. Click Run
3. Type: %windir%
4. Press <Enter> or click OK. If prompted, click "Show these files and
folders"
5. Right-click on the folder "SoftwareDistribution" (notice no space between
software and distribution)
6. Click Properties
7. Click the Security tab
8. In the "Group or user names" click on the Administrators to select them.
9. In the "Permissions for Administrators, make sure "Full Control" is
checked (even if grayed out)
10. Click Advanced
11. Make sure you are on the Permissions tab
12. Again, select the Administrators group
13. Select the checkbox "Replace permission entries on all child objects
with entries..."
14. Click the Owner tab
15. With Administrators selected, check the box "Replace owner on
subcontainers and objects"
16. Click OK out of the Advanced Security Settings for SoftwareDistribution.
Confirm you want to take the actions you took.
17. Click OK again, this time out of SoftwareDistribution Properties.
18. Close the window open to C:\Windows, or whatever directory correlates
with %windir% from step 3.
19. Click Start
20. Click Run
21. Type: services.msc
22. When this window opens, verify that both of the following services are
started. If they are not, start them:
a. Automatic Updates
b. Background Intelligent Transfer Service (BITS)
If you are using Windows XP Home Edition:
1. Reboot the machine and enter Safe Mode.
a. Reboot the machine
b. Just as the machine goes black and is starting to come up, start
pressing F8 every one second.
c. Repeat the previous step until you obtain a menu, and in that menu is
an entry "Safe Mode"
2. Login as an administrator
3. Perform steps 1-18 above
4. Reboot
5. Perform steps 19-22 above
Try Windows Update site again. Before you do, close all browsers and open
just one Internet Explorer window. Click Tools, then Windows Update.
When you do, check the time before launching it. Memorize that time. If it
fails, perform the following for your reply to this newsgroup:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for
KB888113
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from our observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.
Please let me know if you have any issues, and how this worked out for you.
Sincerely,
Pat Walters [MSFT]
"Justin" <justinmcmurray@gmail.com> wrote in message
news:1108571222.768739.171560@l41g2000cwc.googlegroups.com...
>I have a brand new system that I installed an OEM copy of WindowsXP SP2
> on. Everything runs great except Windows Update. I can even download
> the updates from Microsoft's download site and install them, I just
> can't use windows update. When I try to access WU I get this message
>
> "Error number: 0x8DDD0002
> To install items from Windows Update, you must be logged on as an
> administrator or a member of the Administrators group. If your computer
> is connected to a network, network policy settings might also prevent
> you from completing this procedure."
>
> In C:\Windows\WindowsUpdate.log I find the error message:
> GetWuidentUrlFromRedirector failed due to error 0x80070005
>
> My hard disk is a Compact Flash card connected via an IDE to CF
> converter. The problem may stem from the fact that Windows views my
> compact flash drive as a "removable disk" rather than a "local drive".
> This KB article describes problems you may have with mapped network
> drives, and it could potentially be a similar issue:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836926
>
> Any ideas on how to fix this or how to get windows to see my CF drive
> as a "local disk" instead of a "removable disk"?
>
> Here's the things I've tried so far to fix it:
> 1)Verified that the registry permissions are correctly set on
> HKEY_CLASSES_ROOT and
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
> Per http://support.microsoft.com/default.aspx?scid=kb;en-us;836926
> and
> http://v5.windowsupdate.microsoft.com/v5consumer/showarticle.aspx?articleid=13&ln=en
> 2)
> regsvr32 wuapi.dll
> regsvr32 Wuaueng1.dll
> regsvr32 Wuaueng.dll
> regsvr32 Wucltui.dll
> regsvr32 atl.dll
> regsvr32 wucltui.dll
> regsvr32 wups.dll
> net stop wuauserv
> net start wuauserv
> net stop bits
> net start bits
> 3)Set the permissions on C:\WINDOWS\SoftwareDistribution
> http://groups-beta.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/4785248c4a479729/
> 4)Restarted automatics updates and BITS services
> 5)Logged on the Administrator account (The other accounts also have
> admin privileges)
> 6)Looked in the registry to verify that there are no group policy
> restrictions
> 7)Deleted temporary internet files
> 8)
> net stop cryptsvc
> ren %systemroot%\system32\catroot2 oldcatroot2
> net start cryptsvc
> Per http://support.microsoft.com/default.aspx?scid=kb;EN-US;316524
> 9)Disabled system restore. The reason I tried this is because the
> System Restore tab doesn't show up for my drive because windows thinks
> it is a removable disk
> http://www.kellys-korner-xp.com/xp_restore.htm
> 10)Disabled XP's firewall (I'm not behind a proxy)
> 11)Accessed v4.windowsupdate.microsoft.com - I can add the items to my
> downloads list, but then it chokes when it starts to download them
>
> Heres an attempt to access WindowsUpdate from my WindowsUpdate.log
> file:
> 2005-02-16 10:21:04-0500 1076 488 WU client succeeds
> CClientCallRecorder::EnumerateService
> 2005-02-16 10:21:06-0500 536 414 Failed getting old redirectorId
> (0x80070005), consider it default 0
> 2005-02-16 10:21:06-0500 536 414 Checking for different Redirector at:
> http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
> 2005-02-16 10:21:06-0500 536 414 WinInet: Successfully downloaded
> http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
> to file
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab
> 2005-02-16 10:21:06-0500 536 414 GetWuidentUrlFromRedirector failed
> due to error 0x80070005
> 2005-02-16 10:21:06-0500 536 414 CheckIfClientUpdateNeeded failed:
> error 0x80070005
>
> Can anyone here help me with this?
>
> Thanks,
>
> Justin
>
- Next message: Taurarian: "Re: Error Code: 8024402C ,i cannot update my Windows XP Proffessional"
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