Re: Internet Explorer hangs before WU page loads

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From: bex (_at_)
Date: 02/22/05 

Date: Mon, 21 Feb 2005 21:42:19 -0500

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:eq24LIvFFHA.1396@tk2msftngp13.phx.gbl...
>> I can't even open the windowsupdate.microsoft.com page.
>> I used to be able to open the v4 page, but cannot any longer.
>> What happens is that it says "Opening..." and shortly changes
>> the page label properly to "Microsoft Windows Update",
>> but then IE (6) hangs that window completely.
>
> Let's concentrate on that symptom then.
>
> First of all please verify that you now have XPsp2.
> (Press Win-Break and read the version under:
> System Properties, General tab, System section)

Check.

>
> If you do have XPsp2 you should be redirecting to a page on
>
> http://v5.windowsupdate.microsoft.com/
>
> not the V4 page that you are familiar with.
>
> It might even be an idea to start with that V5 site
> instead of relying on the redirects (which should
> happen but aren't as essential as being able to
> use the correct page.)
>

I should have been more clear; v5 also crashes the browser window. I only
meant to say that I had also tried v4 even though it wasn't the proper site
to use.

When I go to any of the sites (v4, v5, windowsupdate.microsoft.com) the page
name transitions but the browser window crashes: if I click to another
program, etc, then go back, nothing appears except the top bar and the
status bar (completely empty). The buttons are not redrawn. The task
manager does not show IE as "not responding". Error info:

szAppName : iexplore.exe szAppVer : 6.0.2900.2180 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

and

C:\DOCUME~1\Rebecca\LOCALS~1\Temp\WERb2d0.dir00\iexplore.exe.mdmp
C:\DOCUME~1\Rebecca\LOCALS~1\Temp\WERb2d0.dir00\appcompat.txt

> If you look closely at your status bar you may be able to see
> the transitions. If they seem too fast you could slow them
> down somewhat by setting your Security settings for the zone
> to as many Prompts as possible. (E.g. doubleclick on the security
> zone icon in the Status bar, click on Custom Level... and then
> repeatedly type P and press Spacebar until you loop.)
>

There is no redirecting. I followed what you said above but no address ever
came up but windowsupdate.microsoft.com. I see that the bottom left says
local intranet, which seems rather odd. That was only visible until I
clicked to another program.

> To make sure that you can see as much of the URLs as possible
> there you could use Fullscreen mode (e.g. press F11) and of course
> make sure that Status bar in that mode is active (Alt-V,B if necessary)
>
> If you change your Security settings to all Prompts be prepared
> to give *many* Yes responses to prompts when you start the link. <g>

No prompts ever came up.

> Also, to undo the Prompts, provided you didn't originally have
> any customized settings just use the Default level button
> in the appropriate zone again.
>
> If you are still hanging please use the above diagnostic procedure
> to help you identify where in the connection process you are.
> Also please tell us if you are in the Internet zone or the Trusted Sites
> zone.
>

As mentioned before, neither.

Is there a list of files that I ought to have? (iudent, etc) And where
they should be? Do I need to reinstall XP or IE (is that even possible for
IE)?

>
> HTH
>
> Robert Aldwinckle
> ---
>
>
> "bex" <rwagaman @ rcnREMOVE . com> wrote in message
> news:Ts2dnexKesdE-IrfRVn-gQ@rcn.net...
>>I have been having some variable problems with accessing and using Windows
>> Update. Running XP (home), on dial-up, have installed SP2. My original
>> trouble was noticed when I couldn't dl msn messenger. A user on another
>> group asked if I could dl from WU, which I couldn't. I got things to the
>> point where I could indeed dl msn messenger. I could also access WU; it
>> checked for updates, found many, and then couldn't succeed in
>> dling/installing them (not sure which). My msn problems stemmed from
>> having
>> a proxy server (an internet accelerator), so once I got the permissions
>> set,
>> it was fine. I've tried many things to try to get from the failed
>> installs,
>> but now the problem seems to be worse: I can't even open the
>> windowsupdate.microsoft.com page. I used to be able to open the v4 page,
>> but cannot any longer. What happens is that it says "Opening..." and
>> shortly changes the page label properly to "Microsoft Windows Update",
>> but
>> then IE (6) hangs that window completely. I've done a lot of googling
>> and
>> tried anything seemingly apropos that's been posted on this group. One
>> other bit: back in November, December the automatic update was taking a
>> long
>> time to get something, probably SP2. I ordered the CD but had put off
>> installing it for fear of hardware compatibility issues, which I think
>> were
>> unfounded. I installed SP2 only after noting the msn messenger problem.
>>
>> I don't know where to go from here. I can't find anything on the KB
>> that's
>> useful to me. My computer has been scanned with spybot and I have never
>> been infected with a virus (software and def files are all up to date).
>> I'd
>> like to know if that SP2 attempt at autoupdate might have clogged
>> something
>> up. I'd also like to know exactly what folders (temp, WU type) should
>> have
>> which files (iu*, etc) or not. I've tried some of the regserver commands
>> but maybe I've missed something.
>>
>> Thanks for your help.
>> Rebecca
>>
>>
>
>

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