All updates = 0kb size, unable to update, WindowsUpdate.log includ

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Neal C (C_at_discussions.microsoft.com)
Date: 02/19/05 

Date: Fri, 18 Feb 2005 17:05:01 -0800

Hi,

Big problems here. Cannot update my system and it's getting further out of
date. All the updates show a filesize of 0kb.

I am running Win XP Pro with SP2. I'm using the MS web site for upgrading -
the update icon in the system tray does not work either.

I currently have 11 updates which show 0kb. To try and simplify the
problem, I (i) deselected all updates except Windows Malicious Software
Removal Tool - February 2005 (KB890830), (ii) noted the time, (iii) attempted
to update, (iv) copied the contents of the WindowsUpdate.log which occurred
after the unsuccessful update. The contents of the log file are here:

-------------------------------------------

2005-02-16 19:38:30-0500 3932 340 Trying to make out of proc datastore active
2005-02-16 19:38:31-0500 3932 340 Out of proc datastore is now active
2005-02-16 19:38:31-0500 1008 660 WU client succeeds
CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
{A1CE0073-AB49-4CB6-A2EE-18C28374E316}
2005-02-16 19:38:31-0500 1008 fbc WU client executing call
{A1CE0073-AB49-4CB6-A2EE-18C28374E316} of type Install call
2005-02-16 19:38:31-0500 1008 fbc validate updates before Install
2005-02-16 19:38:31-0500 1008 fbc prune update list before Install
2005-02-16 19:38:31-0500 1008 fbc setting system restore point

-------------------------------------------

At this point, I cannot cancel out of the update, and I have rebooted.
Here's the log file after the shutdown and reboot:
-------------------------------------------

2005-02-16 19:45:47-0500 2096 848 11 updates are ready to be installed at
shutdown.
2005-02-16 19:45:55-0500 1008 228 AU received event of 0
2005-02-16 19:45:56-0500 1008 3f4 Service received logoff notification
2005-02-16 19:45:56-0500 1008 228 AU received event of 3
2005-02-16 19:46:05-0500 1008 660 AU Restart required....
2005-02-16 19:46:05-0500 1008 228 AU received event of 1
2005-02-16 19:46:06-0500 3980 750 Trying to make out of proc datastore active
2005-02-16 19:46:06-0500 3980 750 Out of proc datastore is now active
2005-02-16 19:46:06-0500 1008 228 AU is paused, not initializing any handlers
2005-02-16 19:46:08-0500 1008 3f4 Service received SERVICE_CONTROL_SHUTDOWN
control
2005-02-16 19:46:08-0500 1008 228 Exiting Service Main
2005-02-16 19:48:52-0500 1028 200 Service Main starts
2005-02-16 19:48:52-0500 1028 200 Using BatchFlushAge = 36314.
2005-02-16 19:48:52-0500 1028 200 Using SamplingValue = 986.
2005-02-16 19:48:52-0500 1028 200 Successfully loaded event namespace
dictionary.
2005-02-16 19:48:53-0500 1028 200 Successfully loaded client event namespace
descriptor.
2005-02-16 19:48:53-0500 1028 200 Successfully initialized local event
logger. Events will be logged at
C:\WINNT\SoftwareDistribution\ReportingEvents.log.
2005-02-16 19:48:53-0500 1028 200 Successfully initialized NT event logger.
2005-02-16 19:48:53-0500 1028 200 Successfully initialized event uploader 0.
2005-02-16 19:48:53-0500 1028 200 Reopened existing event cache file at
C:\WINNT\SoftwareDistribution\EventCache\{9D191802-19A2-4A82-8FB0-F5B0A9E94D6A}.bin for writing.
2005-02-16 19:48:53-0500 1028 200 Successfully initialized event uploader 1.
2005-02-16 19:48:53-0500 1028 200 WU client with version 5.4.3790.2182
successfully initialized
2005-02-16 19:48:53-0500 1028 200 Service status is now SERVICE_RUNNING
2005-02-16 19:49:06-0500 1028 408 Service received logon notification
2005-02-16 19:49:16-0500 1028 21c Successfully opened event cache file at
C:\WINNT\SoftwareDistribution\EventCache\{7E0AE048-E981-4475-8FED-588950417650}.bin for reading.
2005-02-16 19:49:16-0500 3988 f98 Trying to make out of proc datastore active
2005-02-16 19:49:18-0500 3988 f98 Out of proc datastore is now active
2005-02-16 19:49:18-0500 1028 21c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-02-16 19:49:18-0500 1028 21c PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-02-16 19:49:18-0500 1028 21c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-02-16 19:49:18-0500 1028 21c PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-02-16 19:49:18-0500 1028 21c URL for server is
http://v5stats.windowsupdate.microsoft.com/ReportingWebService/ReportingWebService.asmx
2005-02-16 19:49:18-0500 1028 21c Trying to upload 3 events using cached
cookie.
2005-02-16 19:49:25-0500 1028 21c WinHttpAddRequestHeaders failed 0x80070006.
2005-02-16 19:49:25-0500 1028 21c SendRequest failed with hr = 80070006.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-02-16 19:49:25-0500 1028 21c Failed to upload events to the server with
hr = 00000000.
2005-02-16 19:49:25-0500 1028 21c Failed to upload events with hr = 80070006.
2005-02-16 19:49:25-0500 1028 21c Successfully opened event cache file at
C:\WINNT\SoftwareDistribution\EventCache\{7E0AE048-E981-4475-8FED-588950417650}.bin for reading.
2005-02-16 19:49:25-0500 1028 21c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-02-16 19:49:25-0500 1028 21c PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-02-16 19:49:25-0500 1028 21c PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-02-16 19:49:25-0500 1028 21c PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-02-16 19:49:25-0500 1028 21c URL for server is
http://v5stats.windowsupdate.microsoft.com/ReportingWebService/ReportingWebService.asmx
2005-02-16 19:49:25-0500 1028 21c Trying to upload 3 events using cached
cookie.
2005-02-16 19:49:25-0500 1028 21c Send failed with hr = 80072ee7.
2005-02-16 19:49:25-0500 1028 21c SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-02-16 19:49:25-0500 1028 21c Failed to upload events to the server with
hr = 00000000.
2005-02-16 19:49:25-0500 1028 21c Failed to upload events with hr = 80072ee7.
2005-02-16 19:49:38-0500 1028 200 start delayed initialization of WU client
2005-02-16 19:49:38-0500 1028 200 Client Call Recorder finished delayed
initialization
2005-02-16 19:49:38-0500 1028 200 AU finished delayed initialization
2005-02-16 19:49:38-0500 1028 200 AU received event of 1
2005-02-16 19:49:38-0500 1028 200 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{DE2296E4-295E-4D6A-A337-7239EE43463C}
2005-02-16 19:49:38-0500 1028 21c WU client executing call
{DE2296E4-295E-4D6A-A337-7239EE43463C} of type Search Call
2005-02-16 19:49:39-0500 1028 21c update
{F50E67A1-BE57-4461-9F29-B2845BCE06F7}.100 is pruned out due to potential
supersedence
2005-02-16 19:49:39-0500 1028 21c WU client add update
{5B94C4D8-A913-4AD6-920E-EB17BF961111}.102 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{66216830-74FA-4A91-BEA8-212E6A5A43DD}.101 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{9A127D52-45FA-44BA-ACC5-5EA9A637FE4E}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{D275095E-E695-466C-B42A-FC63DA718A12}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{BB758AAA-8024-44D0-8434-73CEFE8CA80B}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{B20C7AC9-F972-480C-9601-DE0486342506}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{4B689082-CA9C-46CC-B2FC-720FEDE21299}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{4E57D979-58B2-4D06-8233-689BA4F10116}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{3A7EFDB0-D88D-42A6-8439-C7D0B1BCAC82}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{8A1423ED-CE96-42DC-84B3-C51CEC59EA87}.100 to search result
2005-02-16 19:49:39-0500 1028 21c WU client add update
{DD2CC470-501A-4BF2-BC57-88C8F52439EB}.101 to search result
2005-02-16 19:49:39-0500 1028 21c WU client found 11 updates and 11
categories in search
2005-02-16 19:49:39-0500 1028 21c WU client finished Searching for update
2005-02-16 19:49:39-0500 1028 21c AU Detection callback: 11 updates detected
2005-02-16 19:49:39-0500 1028 21c WU client calls back to search call
AutomaticUpdates with code Call complete and error 0
2005-02-16 19:49:39-0500 1028 21c WU client completed and deleted call
{DE2296E4-295E-4D6A-A337-7239EE43463C}
2005-02-16 19:49:52-0500 1028 200 AU received event of 1
2005-02-16 19:49:52-0500 1028 200 Successfully launched client for directive 5
2005-02-16 19:51:10-0500 1028 200 Cleared the proxy cache.
2005-02-16 19:51:13-0500 1028 200 Cleared the proxy cache.

-------------------------------------------

Any and all help will be grovelingly appreciated.

 I am looking at a HD format and reinstall if I can't get this fixed.

Regards,
Neal

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