Re: Automatic Updates Error Boxes

From: Pat Walters [MSFT] (a-patwal_at_online.microsoft.com)
Date: 02/10/05 

Date: Thu, 10 Feb 2005 15:15:54 -0800

"MichaelM",

Please check that your services are running, and then we'll see if we cannot
narrow it down. In other words, where the error occurs when you try to
start Automatic Updates service:

1. Click Start
2. Click Run
3. type services.msc
4. Click OK or type the <Enter> key
5. In the Services window, look for Background Intelligent Transfer Service
6. Double-click on Background Intelligent Transfer Service
7. In the middle of the Properties window, make sure the Startup type is set
to "Manual" or "Automatic"
8. Just below the Startup type, verify that the Service status is set to
"Started"
9. If it is not, click the Start button, and wait for the service to start.
Verify this starts.
10. Repeat steps 5-9 with the Automatic Updates service, but make sure this
is set to "Automatic".
11. Close the properties window
12. Close the Services window

Assuming you hit any errors during this procedure, open the event viewer and
reply back to this newsgroup with any entries from the system log that
correlate to your failure. We are especially interested in any error codes.

If this all succeeds, try to go to Windows Update and install just one
update, by unchecking all of the others. Let us know if you succeed or not.
If not, send us the error and last part of the log. Here's how:

1. Click Start
2. Click Run
3. type: %WINDIR%\WindowsUpdate.log
4. Click OK
5. Next, when the log has opened, scroll all the way to the bottom.
6. Ensure this is the case by clicking anywhere inside the log and typing
the <CTRL> and <End> keys.
7. Now that you are at the bottom of the log, type <CTRL> then the <F> key
for Find.
8. When the Find window opens, in Direction click the "Up" radio button.
9. Still in the Find window, in the Find what: field, type in 0x and then
click the Find Next button.
10. You will find the very latest error, usually in a format such as
0x800732EF or 0xFFFFFB40.
11. Copy the whole line this code is on, and perhaps a few others around it,
to let us understand the
context.
12. Reply to this thread in this newsgroup, and paste the text you copied
from the log.
13. Also tell us what update you were installing.

Sincerely,

Pat Walters [MSFT]

"MichaelM" <MichaelM@discussions.microsoft.com> wrote in message
news:904172EB-A31D-41FD-B54A-2EAAF149DECF@microsoft.com...
> Last night I went over to Windows Update to check for new updates and
while I
> was there I got a Window with the following.
>
> Automatic Updates
>
> Automatic Updates has encountered a problem and needs to close. We are
sorry
> for the inconvenience.
>
> I sent the error report to Microsoft and logged off.
> Since then I keep getting the same Window popping up all the time. I
cannot
> get into Automatic Updates (tried 3 way) without the computer freezing up.
> The windows keep popping up. What is going on?

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