Re: Virus or Worm???
From: Pat Walters [MSFT] (a-patwal_at_online.microsoft.com)
Date: 02/08/05
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Date: Tue, 8 Feb 2005 11:09:29 -0800
"David H. Lipman",
I think I was very clear in my posting. When you use "ALL CAPS", you are
shouting at the customer and it is not appreciated. You are answering a
posting, so it is assumed you are here to help, or you have the same issue.
Microsoft posters are, in fact, different than other newsgroup posters ...
to Microsoft. We take great pains to deliver great software and services to
our customers. All of these posters are our customers, and we want them to
have a great experience with our software--and with our newsgroup. I have
already stated in my last two postings to you that your behavior is
inappropriate. The last customer asked an innocent question related to our
software, and your tone was inappropriate.
To demonstrate my point, keep this in mind: those who post here could be as
young as a 5th or 6th grader that is having trouble with their Windows
Update. Would you really talk like that to a 9 or 10 year old child if
their parent were standing next to them? Of course not. You are invited to
help them if you can care for them in that way.
Sincerely,
Pat Walters [MSFT]
"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message
news:#bUB6aXDFHA.1264@TK2MSFTNGP12.phx.gbl...
> Excuse me Mr. Walters but that was NOT an inappropriate response.
Microsoft posters are no
> different from posters posting anywhere on UseNet.
>
> This News Group like all others are geared towards a specific set of
problems. It is
> inappropriate to ask a question that is Off Topic. Those who make the
mistake SHOULD be
> told that. As for the wording, I am not politically correct nor shall I
be. And I did tone
> down my rhetoric.
>
> I told the person it was the wrong News Group to ask in then I supplied
pertinent and
> relevant information to assist the "novice".
>
> BTW: If the OP thought it was a virus or worm then the following News
Groups would be
> apropos.
>
> microsoft.public.scripting.virus.discussion
> microsoft.public.security.virus
> alt.comp.virus
> alt.comp.anti-virus
>
> --
> Dave
>
>
>
>
> "Pat Walters [MSFT]" <a-patwal@online.microsoft.com> wrote in message
> news:4208056a$1@news.microsoft.com...
> | "David H. Lipman",
> |
> | This is the second time that I am asking you to refrain from responding
> | inappropriately to our customers. This is a public newsgroup for people
to
> | come and ask questions about Microsoft products. If you are
volunteering on
> | this website to come and help our customers--we appreciate it, and we
thank
> | you. However, that does not mean we appreciate inappropriate -- and
this
> | qualifies as intolerable.
> |
> | In the future, when you find a poster that may have posted to the wrong
> | newsgroup, instead of saying:
> | > "In the future, learn to post in the RIGHT News Group as what you ask
has
> | nothing to do with Windows Update !"
> |
> | You could just as easily say:
> | "This does not appear to be a Windows Update issue. This newsgroup is
> | dedicated to questions and issues with Windows Update, a tool used by
> | Microsoft to update supported Microsoft Windows operating systems such
as
> | Windows 98, ME, 2000, XP, and Server 2003. Your question would get more
> | help in the following newsgroups:
> |
> | microsoft.public.windowsxp
> | microsoft.public.windowsxp.general
> |
> | ..."
> |
> | For those of you that may not be aware, the help you receive on this
website
> | is largely by volunteers who are dedicated to helping you, our
customers.
> | Some of those individuals are inducted into the Microsoft Valued
> | Professional program (http://mvp.support.microsoft.com), which
recognizes
> | outstanding volunteers for their technical knowledge and contribution to
the
> | community through "the books and articles they author; the Web sites
they
> | manage; the blogs they maintain; the user groups they participate in;
the
> | chats they host or contribute to; the events and training sessions where
> | they present, as well as through the questions they answer in technical
> | newsgroups or message boards."
> |
> | Sincerely,
> |
> | Pat Walters [MSFT]
> |
>
>
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