Re: Windows update not working

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: SteveP (SteveP_at_discussions.microsoft.com)
Date: 01/15/05 

Date: Sat, 15 Jan 2005 07:51:03 -0800

Hi again Robert

Thanks for the tip. beforer I compare it with the other PC on the network
that seems to be OK (and the other account), can you offer any asdvice as to
the meaning of the log extract below?

The problem seems to start on 1 1 2005 with "Send failed with hr =
80072ee7." What does this mean?

Thanks

Steve

====snip====
Trying to make out of proc datastore active
2005-01-01 09:20:55-0000 3808 ee4 Out of proc datastore is now active
2005-01-01 09:20:55-0000 1040 5ac Client Call Recorder finished delayed
initialization
2005-01-01 09:20:55-0000 1040 5ac Setting AU scheduled install time to
2005-01-02 03:00:00
2005-01-01 09:20:55-0000 1040 5ac AU finished delayed initialization
2005-01-01 09:25:55-0000 3808 ee4 Out of proc datastore is shutting down
2005-01-01 09:25:56-0000 3808 ee4 Out of proc datastore is now inactive
2005-01-01 09:34:33-0000 1040 5ac AU received event of 1
2005-01-01 09:34:33-0000 1040 5ac WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{3443F835-1096-4635-8E73-C8ED44F961EC}
2005-01-01 09:34:33-0000 1040 420 WU client executing call
{3443F835-1096-4635-8E73-C8ED44F961EC} of type Search Call
2005-01-01 09:34:33-0000 1040 420 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-01-01 09:34:46-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:46-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:46-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:46-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:46-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:46-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:46-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:46-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:46-0000 1040 420 DownloadFileInternal failed for
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab:
error 0x80072ee7
2005-01-01 09:34:46-0000 1040 420 Failed to download the Redirector cab on
try 1: 0x80072ee7
2005-01-01 09:34:46-0000 1040 420 Checking for different Redirector at:
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab
2005-01-01 09:34:49-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:49-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:49-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:49-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:49-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:49-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:49-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:49-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:49-0000 1040 420 DownloadFileInternal failed for
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab: error
0x80072ee7
2005-01-01 09:34:49-0000 1040 420 Failed to download the Redirector cab on
try 2: 0x80072ee7
2005-01-01 09:34:49-0000 1040 420 Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2005-01-01 09:34:51-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:51-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:51-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:51-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:51-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:51-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:51-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:51-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:51-0000 1040 420 DownloadFileInternal failed for
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab: error 0x80072ee7
2005-01-01 09:34:51-0000 1040 420 Failed to download the Redirector cab on
try 3: 0x80072ee7
2005-01-01 09:34:51-0000 1040 420 GetWuidentUrlFromRedirector failed due to
error 0x80072ee7
2005-01-01 09:34:51-0000 1040 420 IsUpdateRequired failed with error
0x8024402c
2005-01-01 09:34:52-0000 4020 fc8 Trying to make out of proc datastore active
2005-01-01 09:34:52-0000 4020 fc8 Out of proc datastore is now active
2005-01-01 09:34:53-0000 1040 420 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-01-01 09:34:53-0000 1040 420 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2005-01-01 09:34:55-0000 1040 420 Add header for accept-encoding: xpress
succeeded
2005-01-01 09:34:57-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:57-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:57-0000 1040 420 SyncUpdates: 0x8024402c
2005-01-01 09:34:57-0000 1040 420 PT: Attempting to recover, action=5
2005-01-01 09:34:57-0000 1040 420 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2005-01-01 09:34:57-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:57-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:57-0000 1040 420 DownloadFileInternal failed for
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab:
error 0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Failed to download the Redirector cab on
try 1: 0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Checking for different Redirector at:
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab
2005-01-01 09:34:57-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:57-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:57-0000 1040 420 DownloadFileInternal failed for
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab: error
0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Failed to download the Redirector cab on
try 2: 0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2005-01-01 09:34:57-0000 1040 420 Send failed with hr = 80072ee7.
2005-01-01 09:34:57-0000 1040 420 SendRequest failed with hr = 80072ee7.
Proxy List used: <(null)> Bypass List used : <(null)>
2005-01-01 09:34:57-0000 1040 420 DownloadFileInternal failed for
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab: error 0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Failed to download the Redirector cab on
try 3: 0x80072ee7
2005-01-01 09:34:57-0000 1040 420 Sync of Updates: 0x8024402c
2005-01-01 09:34:57-0000 1040 420 WU client failed Searching for update with
error 0x8024402c
2005-01-01 09:34:57-0000 1040 420 Search Callback Failed, hr is 0x8024402c
2005-01-01 09:34:57-0000 1040 420 Setting next AU detection timeout to
2005-01-01 14:34:57
2005-01-01 09:34:57-0000 1040 420 Setting AU scheduled install time to
2005-01-02 03:00:00
2005-01-01 09:34:57-0000 1040 420 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x8024402c
2005-01-01 09:34:57-0000 1040 420 WU client completed and deleted call
{3443F835-1096-4635-8E73-C8ED44F961EC}
2005-01-01 09:39:57-0000 4020 fc8 Out of proc datastore is shutting down
2005-01-01 09:39:58-0000 4020 fc8 Out of proc datastore is now inactive
2005-01-01 11:44:29-0000 1964 7e4 0 updates are ready to be installed at
shutdown.
2005-01-01 11:44:47-0000 1040 414 Service received logoff notification
2005-01-01 11:44:47-0000 1040 5ac AU received event of 3
2005-01-01 11:44:52-0000 1040 540 AU Restart required....
2005-01-01 11:44:52-0000 1040 5ac AU received event of 1
2005-01-01 11:44:52-0000 3500 fdc Trying to make out of proc datastore active
2005-01-01 11:44:52-0000 3500 fdc Out of proc datastore is now active
2005-01-01 11:44:52-0000 1040 5ac AU is paused, not initializing any handlers
2005-01-01 11:44:54-0000 1040 414 Service received SERVICE_CONTROL_SHUTDOWN
control

"Robert Aldwinckle" wrote:

> "SteveP" <SteveP@discussions.microsoft.com> wrote in message
> news:994E36C4-0900-4E72-ACEC-B47A35D7FE4D@microsoft.com
> ....
> > "Robert Aldwinckle" wrote:
> >> see if you can get some clues from your WindowsUpdate.log
>
> > How/Where do I find them?
>
>
> Run... (e.g. press Win-R and enter:)
>
> notepad %windir%\WindowsUpdate.log
>
> Scroll to the bottom. Set Word Wrap off (so you can see the date
> and timestamps on the left). Scroll up to the time where the failing
> update started (before the the time of the failure). Maximize the window
> or set Word Wrap on (or both) and look for key words such as Fail
> or Error (followed by a nonzero return code). Scroll up to find their context.
>
> If you have another log of the same update which worked
> you should be able to find the same context in it
> and therefore a point where the logs are different.
> Unfortunately, because of factors such as timestamps
> and PIDs etc. you can't do an automatic compare of the logs
> (e.g. using compare tools such as FC or WinDiff).
> But by ignoring such details you can compare message
> patterns and thus see where the problem started occurring.
> Often you will notice specific problem symptoms occurring
> long before the generic error code that the end user sees reported.
> It is those differences which having two logs helps detect
> even when you don't understand what the messages mean.
>
>
> HTH
>
> Robert
> ---
>
>
>

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