Re: windows updates fail after sp2 installed

From: MowGreen [MVP] (mowgreen_at_nowandzen.com)
Date: 01/03/05 

Date: Sun, 02 Jan 2005 21:50:40 -0800

Ralph,

Thanks for the detailed information. That's the good news ...

" the document C:\Windows\Window~2.LOG is in use by another application
and cannot be accessed." is the BAD news. Have AU up and running on this
system and can still open the WindowsUpdate.log.

Either the install process is still going on or malware is involved.
Have seen cases of an infected wuaulct.exe in malware forums recently,
but don't think that would prevent the installation of updates.

Have you downloaded the files, saved them, then closed IE, and attempted
to install them or just attempted to install them via Automatic Update
or from the WU site ?

Not sure if you've tried opening the .log by navigating to it by using
Windows Explorer. You can also open it from Start, Run, and typing in

%windir%\windowsupdate.log

Then press Enter.

MowGreen [MVP]
===============
  *-343-* FDNY
Never Forgotten
===============

Ralph wrote:
> I have windows XP Pro SP2. After downloading SP2 I found that on
> v5.windowsupdate.microsoft.com, there are 3 critical updates available for
> me. They are KB886185, KB885884 & KB834707.
> But I can't install them - either through the internet or by using the
> Microsoft automatic method - the screen menu just hangs during the
> 'installation'.
> I can open the Windows Update.log, which has only 'success' columns, and no
> 'error' columns. I think that this is a file related to SP1 only. It is
> only 3 KB and dated 31/12/2004.
> There is a file WindowsUpdate.log, size 537KB dated 02/01/2005, which I
> can't open. When I try to open it, it responds with a message "the document
> C:\Windows\Window~2.LOG is in use by another application and cannot be
> accessed." This made me think that I should turn off applications that
> appear on my Start>All Programs>Startup. These are: Adobe Reader Speed
> Launch, GhostSurt Proxy and Microsoft SQL Server Service Manager.
> After stopping the MSSQL Server Manager, the file WindowsUpdate.log still
> wouldn't open. On GhostSurf there is an option 'Special Sites'. Here I
> have given - download. windowsupdates.com, v5.windowsupdate.microsoft.com and
> windowsupdate.microsoft.com - special privileges - which is 'normal'
> access. That is, cookies are not blocked and data is not routed through
> ananymous web sites. I did nothing with respect to the Adobe Reader Speed
> Launch.
>
> Other software that I have:
> Ad-Aware reports no bugs
> Spyware Begone reports no bugs
> GhostSurf no problems were found while
> downloading SP1 updates, so I assume there's no
> problem associated with GhostSurf for SP2 updates.
> Norton Anti-virus no virus reported
> ( I have Norton Internet Security 2005 and Norton SystemWorks
> 2005 ).
>
> Further, about my Norton Internet Security. I have read the Symantec
> Article Id 2003120510272036 and configured a special firewall rule for
> Microsoft's svchost.exe file. Svchost.exe file is located in
> C:\Windows\System32. The
> custom firewall rule:
> Permits communications
> To and From Other computers, for
> windowsupdates.com, v5.windowsupdate.microsoft.com and
> windowsupdate.microsoft.com
> TCP and UDP
> remote ports 80 and 443
> I named the rule 'Firewall Rule for Windows Updates'.
> I catagorized the rule as a 'file transfer' type.
> I moved the rule to the top of the rule list.
> ( After creating the rule, I restarted the computer to verify that the
> rule still existed. The rule was still there after restarting.)
> But after this firewall rule was created, the installation of the windows
> critical updates still froze.
>
>
> I have been reading this column of Windows Updates in the Microsoft forum
> and have tried other suggestions. None of them have worked. They are:
>
> 1. Set Automatic Update Service to Automatic and verify
> the status is started and verify the BITS to Manual.
> One thing to note here, is that every time I start
> my computer, the BITS service status is always
> 'stopped'. I have to start it every time I start
> my computer.
>
> 2. Start>run>regedit and delete the following Key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
> Services\wuauserv
> do a reboot
> run this command line to install the AutoUpdate
> service
> %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection
> DefaultInstall 132 %SystemRoot%\inf\au.inf
>
> point to the folder C:\Windows\System32 when
> requested
>
> Then run the following commands:
> regsvr32.exe wuaueng.dll
> regsvr32.exe wuapi.dll
> regsvr32.exe wups.dll
> regsvr32.exe wucltui.dll
> regsvr32.exe atl.dll
>
> do a reboot, and using services.msc, check the
> status of Automatic Updates and that Bits is
> 'started'.
>
>
>

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