Re: XP Service Pack SBP-2 Drive Hotfix
From: George D. Eberly (GeorgeDEberly_at_discussions.microsoft.com)
Date: 12/13/04
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Date: Sun, 12 Dec 2004 16:17:02 -0800
In other word, Noel, I take a "gamble". You said, "n other words, you need
to phone your local MS Office, and request the
fix - providing you only ask for the fix, and they are happy that you need
it, you should not be charged for the call - they'll send you a link to a
one-use download (usually). " If they are not happy that I need it ,
then I am charged. When I called one of those numbers, they made it very
clear to me what it would cost me to use that service saying anything.
George D. Eberly
"Noel Paton" wrote:
> The directions for obtaining the hotfix are contained within the article....
> <quote>
> To resolve this problem immediately, contact Microsoft Product Support
> Services to obtain the hotfix. For a complete list of Microsoft Product
> Support Services phone numbers and information about support costs, visit
> the following Microsoft Web site:
> http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
> Note In special cases, charges that are ordinarily incurred for support
> calls may be canceled if a Microsoft Support Professional determines that a
> specific update will resolve your problem. The usual support costs will
> apply to additional support questions and issues that do not qualify for the
> specific update in question.
> <unquote>
> in other words, you need to phone your local MS Office, and request the
> fix - providing you only ask for the fix, and they are happy that you need
> it, you should not be charged for the call - they'll send you a link to a
> one-use download (usually).
>
> HTH
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "SP2 Problem Hotfix for SBP-2 Drives" <SP2 Problem Hotfix for SBP-2
> Drives@discussions.microsoft.com> wrote in message
> news:8CEA5DE6-0D28-446E-B52D-926DA630BD6E@microsoft.com...
> >I got a Code 43 error message, and when I looked it up I found an article
> > called, "SBP-2 drive stops responding when you try to write data in Window
> > XP" (Article ID: 885464) in XP Windows Help and Support section. The
> > article discribed my problem exactly.
> > The cause was listed as a problem in some computers running Windows XP
> > Service Pack 2.
> > The article also noted that there was a hotfix for the problem, but it had
> > not been fully tested and that the hotfix should not be used unless you
> > are
> > experiencing the specific problem listed in the article. Yet, I can not
> > discover anywhere I can find the hotfix, and my external hard drive does
> > not
> > work without it.
> >
> > George D. Eberly
> > geberly@adelphia.net
>
>
>
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- In reply to: Noel Paton: "Re: XP Service Pack SBP-2 Drive Hotfix"
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