Re: XP Service Pack SBP-2 Drive Hotfix

From: Noel Paton (NoelDPspamless_at_btopenworld.com)
Date: 12/13/04 

Date: Mon, 13 Dec 2004 00:00:35 -0000

The directions for obtaining the hotfix are contained within the article....
<quote>
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
<unquote>
in other words, you need to phone your local MS Office, and request the
fix - providing you only ask for the fix, and they are happy that you need
it, you should not be charged for the call - they'll send you a link to a
one-use download (usually).

HTH 

-- 
Noel Paton (MS-MVP 2002-2005, Windows)
Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj
Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"SP2 Problem Hotfix for SBP-2 Drives" <SP2 Problem Hotfix for SBP-2 
Drives@discussions.microsoft.com> wrote in message 
news:8CEA5DE6-0D28-446E-B52D-926DA630BD6E@microsoft.com...
>I got a Code 43 error message, and when I looked it up I found an article
> called, "SBP-2 drive stops responding when you try to write data in Window
> XP"  (Article ID: 885464) in XP Windows Help and Support section.   The
> article discribed my problem exactly.
> The cause was listed as a problem in some computers running Windows XP
> Service Pack 2.
> The article also noted that there was a hotfix for the problem, but it had
> not been fully tested and that the hotfix should not be used unless you 
> are
> experiencing the specific problem listed in the article.  Yet, I can not
> discover anywhere I can find the hotfix, and my external hard drive does 
> not
> work without it.
>
> George D. Eberly
> geberly@adelphia.net

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