Re: Cannot access Control Panel

From: Sewneatnik (Sewneatnik_at_discussions.microsoft.com)
Date: 11/14/04 

Date: Sat, 13 Nov 2004 21:49:05 -0800

I'm having the same problem. When I try to access Control Panel I get a
message that "Windows Explorer has encountered a problem and must shut down.
Sorry for the inconvenience." When I then click on "Send Error Report" a
microsoft web page comes up saying that there is no known fix for this
problem.

My problem began after I tried to install KB888162. (Note: I appear to have
successfully install SP2 with the only problem being that my computer takes
longer now to start-up.) I have tried installing KB888162 by clicking on the
automatic update icon in my system tray. I have also tried installing it
through the MicroSoft website. The results are the same. During the
installation process it hangs and I get a message that the installation was
unsuccessful...my system may be unstable...I should uninstall the service
pack." At the same time the installation continues and tells me that the
installation was successful. A curious contradition. When I attempt to
uninstall KB888162 I realized I could no longer access Control Panel.
However, I got to add/remove programs through "Set Program Access and
Defaults." I removed KB888162 but am still unable to access Control Panel.
I have repeated this scenario at least 8 times today, and 4 or 5 times 4 days
ago. All with the identical results.

Does anyone have any ideas how I can 1)regain access to the Control Panel,
and 2)successfully install KB888162.

"Sky King" wrote:

> teecees wrote:
> > My apologies form not responding sooner. I tried the anti virus and it
> > seems ok. I also do not get an actual error message only a report will be
> > sent to Microsoft.
>
> Next time you get that, click Details then copy down the first 5-10 lines.
>
> > Sometimes the control panel comes up and responds for
> > two or three attempts then freezes again. This only happens post SP 2 and
> > when I removed SP2 the control panel responded satisfactory.
>
> How did you install SP2? Was it from a download or from MS AutoUpdate or
> from a CD or ...???
>
> --
>
> ....Sky
>
> ================
>
>

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