RE: Update after shutting down?

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Tricia Rich (TriciaRich_at_discussions.microsoft.com)
Date: 10/13/04 

Date: Wed, 13 Oct 2004 12:17:02 -0700

Has anyone found a solution?

"CindyM" wrote:

> I am helping an older couple learn how to use a computer. They called me
> tonight - after shutting down the computer, after the computer says it is
> shutting down, Window's appears to upload "1 0f 2". Sorry, but that's all it
> says on the screen except a message telling them to not turn off or unplug
> the computer. The message says that the computer will turn off automatically
> when the update is complete. This happens every time they try to shut down
> using the windows start/ shut down computer etc. They have to resort to the
> power button to turn it off. The update goes on for a least an hour and a 1/2
> (that's how long they waited to call me). There is no progress bar and they
> can't get into the Task Manager. Also, when I get them to view an
> installation history of Window's updates, they don't have any record of the
> one we keep shutting down. Any ideas?
> --
> CindyM

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