Windows Update errors Frustration

From: Phnxpete (Phnxpete_at_discussions.microsoft.com)
Date: 10/06/04 

Date: Tue, 5 Oct 2004 22:53:05 -0700

I've been trying to solve the Update freeze, Error problems and have worked
with two Microsoft people and many solutions some I have used from here and
the knowledge base, without success.

I guess with the amount of time it is taking, I almost feel I am being a
tester for the problem and I don't have the time or patience for much more of
this.

Are there other people out there having similar experiences? there does not
seem to be a single fix but multiples and if you don't succeed try again.
I've also noticed some of the fixes are slightly modifed depending on the
source.

Has anyone tried doing a reinstall with the XP2 Cd to get the sytesm back to
a
base state.

Is there going to be a patch or do I have to spend another xhours testing
solutions that do not work.

Some options I have tried that didn't work

Suggestion 1
 
This issue occurs if the Storage location of the Downloads from the Windows
Update site gets corrupted. We need to rename the SoftwareDistribution folder
and access the windows update site so that a new folder can be created. For
renaming the SoftwareDistribution, the Automatic Update service needs to be
stopped. We will enable the service once the renaming is completed.

2. Now Rename the SoftwareDistribution folder (XP wouldn't let me do it
shared files with server off command in place)
Delete files in folder and wait for rebuild (did not work either)

Suggestion 2
 
This issue occurs if some files are not properly registered in the system. I
have listed some steps that will assist you with resolving the error message.
 
01. Click Start and select Run and type "regsvr32 wuapi.dll" ( without the
quotation marks and this applies to all the files)
02. Click OK to register it. 10 steps

Suggestion 1A
 
Remove invalid characters from the proxy exception list and then clear the
proxy cache.
 
1. Open Internet Explorer.
2. On the Tools, select Internet Options.
3. Click on the Connections tab.
4. Click on the LAN Settings.
5. Click on the Advanced button.
6. Please delete any entry in the Exceptions section.
 
Next, clear your proxy cache.
 
1. Click on Start, and then click /Run.
2. Type cmd in the Open box to get a DOS prompt.
3. Type proxycfg -d at the command prompt, and press Enter.
4. Type net stop wuauserv at the command prompt, and press Enter
5. Type net start wuauserv at the command prompt, and press Enter.
6. Now try the site again.
 
If the issue persists, kindly try the next suggestion.
 
Suggestion 2A

Disable the Proxy Server for LAN.
 
Open Internet Explorer
 
1. On the Tools menu, select Internet Options.
2. Click on the Connections tab.
3. Uncheck "Use of Proxy server for your LAN.

And these some are dupes nothing worked
Step 1 - Firewall, Antivirus, or PopUp Blocker
=================================
1. Disable any Firewall or Antivirus programs as well as any Popup Blockers

2. Try to get your Windows Updates again

** If this does not resolve your issue close all windows and go back to your
desktop before proceeding to the next step.

=================================
Step 2 - Internet Explorer
=================================
1. Open Internet Explorer and go to Tools and Internet Options

2. On the General tab click Delete Files, Delete Cookies, and Clear History

3. On the Privacy tab select Internet as the security zone and click Custom
Level

4. In the Custom Level options make sure that all Active X options are
Enabled as well as all Scripting options and click OK

5. Go to the Advance tab and under the heading HTTP 1.1 and place a check in
Use HTTP 1.1 through proxy connection

6. Click OK

7. Try to get your Windows Updates again

** If this does not resolve your issue close all windows and go back to your
desktop before proceeding to the next step.

==================================
Step 3 - Making sure catroot2 is not read only
==================================
1. Locate the catroot2 folder in C:\WINDOWS\System32\ by:
a.) Go to Start and click on My Computer
b.) Double click on Local Disk (C:)
c.) Double click on the WINDOWS Folder
d.) Double click on the System32 Folder
*this folders may be a hidden*

2. Right click on the catroot2 folder and choose Properties

3. Make sure that read only is not checked and click OK. If it is checked,
take the check out and click OK

4. Try to get your Windows Updates again

** If this does not resolve your issue close all windows and go back to your
desktop before proceeding to the next step.

====================================
Step 4 - Renaming Software Distribution folder
====================================

1. Stop Automatic Updates and Background Intelligent Transfer Service by:
a.) Click on Start and then Control Panel
b.) Double click on Administrative Tools and then Services
c.) Locate Automatic Updates in the list of Services and double click on it
d.) Click the STOP button and then click OK
e.) Locate Background Intelligent Transfer Service in the list of Services
and double click on it
f.) Click the STOP button and then click OK
g.) Close all windows back to the desktop

2. Locate the Software Distribution folder in C:\WINDOWS by:
a.) Go to Start and click on My Computer
b.) Double click on Local Disk (C:)
c.) Double click on the WINDOWS Folder
d.) Click once on the SoftwareDistribution folder

3. Right click on the SoftwareDistribution folder and choose Rename from the
menu list

4. Rename the folder to SoftwareDistributionOLD

5. Close all windows back out to your Desktop

6. Start Automatic Updates and Background Intelligent Transfer Service by:
a.) Click on Start and then Control Panel
b.) Double click on Administrative Tools and then Services
c.) Locate Automatic Updates in the list of Services and double click on it
d.) Click the START button and then click OK
e.) Locate Background Intelligent Transfer Service in the list of Services
and double click on it
f.) Click the START button and then click OK
g.) Close all windows back to the desktop

Thanks,

phnx 

-- 
phnxpete
"Life is short and so are some of us"