Re: 0x80070005 Installation Failure message
From: Karen C (anonymous_at_discussions.microsoft.com)
Date: 09/28/04
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Date: Tue, 28 Sep 2004 12:24:37 -0700
Thank you...thank you...thank you! I wonder why Microsoft
took that article off the knowledgebase? The problem was
with permissions on the
HKLM\Software\Clients\StartMenuInternet\IEXPLORE.EXE key.
For some reason, it had different permissions than other
keys. MUCH APPRECIATED! Now I can finally move on to
installing other machines.
Karen C
>-----Original Message-----
>Karen C wrote:
>
>> I have tried numerous times to install XP SP2 on one
>> workstation in our company. We have successfully
>> installed SP2 on 7 others so far. I repeatedly get this
>> error "Installation Failure: Windows failed to install
>> the following update with error 0x80070005: Windows XP
>> Service Pack 2" it's event id is 20. Another event id
is
>> 4373 and it states "Windows XP Service Pack 2
installation
>> failed. Access is Denied." I found the knowledge base
>> article referring to this problem (KB873148) and it says
>> it is unavailable at this time. I have also sent an
email
>> support request to Microsoft and I have gotten any
>> response. The installation runs through the download
and
>> about 50% of the installation and then I get the errors.
>> Can anyone help?
>Hi
>
>Knowledge base article 873148 (with some additional
notes):
>
>You receive an "Access is denied" error message when you
try to
>install Windows XP Service Pack 2
>
><quote>
>Important This article contains information about
modifying the
>registry. Before you modify the registry, make sure to
back it up
>and make sure that you understand how to restore the
registry if a
>problem occurs. For information about how to back up,
restore, and
>edit the registry, click the following article number to
view the
>article in the Microsoft Knowledge Base:
>
>256986 Description of the Microsoft Windows Registry
>http://support.microsoft.com/default.aspx?kbid=256986
>
>SYMPTOMS
>When you try to install Microsoft Windows XP Service Pack
2 (SP2),
>you may experience the following issues:
>
> * You cannot install the service pack.
> * You receive the following error message:
> Service Pack setup has failed. Access Denied
> * The Setupapi.log file contains references that
indicate that
> one or more registry keys could not be deleted
while the Setup
> program was running.
>
>CAUSE
>
>These issues may occur when permissions on one or more
registry
>keys are restricted in a way that prevents the
administrator who
>installs the update from updating the registry keys.
Failure to
>update a registry key causes the Setup program to fail.
>
>WORKAROUND
>Warning If you use Registry Editor incorrectly, you may
cause
>serious problems that may require you to reinstall your
operating
>system. Microsoft cannot guarantee that you can solve
problems
>that result from using Registry Editor incorrectly. Use
Registry
>Editor at your own risk.To work around this issue,
examine the
>Svcpack.log file to find the registry keys that are
causing this
>issue, and then modify the registry permissions to give
access to
>the user who is trying to install the service pack. To do
this,
>follow these steps:
>
> 1. Make sure that the user who is trying to install
the service
> pack is a member of the Administrators security
group.
>
> 2. Open the Svcpack.log file. By default, this file
is located
> in the C:\Windows folder.
>
>[Note by me:
>
>Svcpack.log is the wrong file to look at, it is
Setupapi.log you
>need to look at.
>
>If you cannot see in setupapi.log at which registry key
it fails,
>you need to enable Verbose logging.
>
>To set the Verbose logging level, you can add a value to
the
>following registry key, using regedit.exe:
>
>HKEY_LOCAL_MACHINE
> \Software
> \Microsoft
> \Windows
> \CurrentVersion
> \Setup
>
>Value Name: LogLevel
>Data Type: REG_DWORD
>Value (Hexadecimal): 0000FFFF
>
>When finished, you should set it back to the original,
>Value (Hexadecimal): 20000000
>
>]
>
> 3. Search the log file for references to registry
permissions
> issues. Make a note of the registry keys that are
referenced.
>
> 4. Click Start, click Run, type regedit, and then
click OK to
> start Registry Editor.
>
> 5. Locate and right-click the registry keys that you
noted in
> step 3 of this procedure, and then click
Permissions.
>
> 6. Examine the permissions that are configured for
each user or
> group. Identify the restricted permissions that
are affecting
> the user who is trying to install the service
pack. Make sure
> the Administrators group has full access
configured.
>
>[Note by me:
>If you have registry issues in a HKEY_CLASSES_ROOT\<some
key>, try
>the method I describe in this link to reset permissions
>http://groups.google.com/groups?selm=utgOLXRlEHA.3104%
40TK2MSFTNGP14.phx.gbl
>substituting ".AudioCD" with "<some key>".
>]
>
> 7. Quit Registry Editor.
>
>After you follow these steps, try again to install the
service pack.
>
></quote>
>
>
>Alternatively:
>
>In Windows XP Professional it may be better to just reset
the
>security settings back to the defaults for all registry
keys, as
>described in the following Microsoft Knowledge Base
article.
>
>How To Reset Security Settings Back to the Defaults
>http://support.microsoft.com/?kbid=313222
>
>If you only want to reset the registry permissions, add
this to
>the secedit command line:
>
> /areas REGKEYS
>
>Unfortunately Windows XP Home does not have secedit.
>
>
>
>--
>torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
>Administration scripting examples and an ONLINE version of
>the 1328 page Scripting Guide:
>http://www.microsoft.com/technet/scriptcenter/default.mspx
>.
>
- Next message: Robert Aldwinckle: "Re: after SP2 - Hard Drive light stays on - system hang"
- Previous message: Galal: "Install - Video - NVIDIA GeForce4... - 80246002 error"
- In reply to: Torgeir Bakken \(MVP\): "Re: 0x80070005 Installation Failure message"
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