Re: Need MVP interpretation of BITSAdmin log for failed update download

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From: Sudheer GN [MSFT] (sudheer_at_online.microsoft.com)
Date: 09/18/04 

Date: Sat, 18 Sep 2004 00:06:26 -0700

Please see if the following KB helps
http://support.microsoft.com/?id=883821
It gives some solutions for 8024402C error 

-- 
Sudheer GN
Microsoft, BITS
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"Alain Caillet" <Alain-Caillet@rogers.com> wrote in message 
news:opseh255zjkukpht@news.msnews.com...
> Sorry MowGreen, I did get mixed up between the two KB (883357 and 842773)
>
> I checked the binary value of BITS_metada. It does have to NULL (00 00) at 
> the end.
> I checked that Kb842773 (BITS v2 and WinHTTP 5.1) is installed.
> I checked the status of Automatic update and BITS using services.msc They 
> both were running Automatic update startup was on automatic and I had to 
> switch BITS from Auto to Manual.
>
> I re-tried WU. The PC scan took place, in the list of updates available, I 
> selected an update for Outlook Express. The download window opened but 
> download failed with the same error as before:
>
> Installation Failure
>
> Error Code: 8024402C
>
> In fact no installation took place. The failure was the download not the 
> installation.
>
> You said:
>> IF you're not experiencing issues with your backup program that this 
>> update is not needed for your system. Advise you to uninstall it via
>> Add/Remove Programs, check the status of AU and BITS to confirm they're 
>> in the proper state to be able to update.
>
> I guess you mean the BITS v2 update KB 842773 ? I did un-install it, 
> rebooted and checked AU and BITS state.
> I tied again WU. Now following the PC scan, I get the page tell me to 
> update to the latest Window update, that is "I am back to square one" as 
> the page has no option to refuse this update (there is ONLY an install 
> button) and to be able to look at other updates that WU had selected for 
> my system.
>
> So .... I'm a bit disapointed for the least. I wish the error code: 
> 8024402C was documented on MS KB. It must correspond to a specific 
> situation. Why is it not decoded somewhere?
>
> Thanks again MowGreen .... :-((
> ====================================================================================
>
> On Fri, 17 Sep 2004 10:50:12 -0700, MowGreen [MVP] 
> <mowgreen@nowandzen.com> wrote:
>
>
>> KB883357 appears to be intended for those who are having an issue with 
>> their backup program after installing KB842773 .
>>
>> The registry key in my previous post was copied from
>> http://support.microsoft.com/?id=883357
>> This is what the update wrote to the registry so there is no need for 
>> you to do it manually. The extra quote on the end was added by me to 
>> indicate that I'd copied it from the KB article. There should be NO 
>> quote on the end, thus, there is just 2 of them. The 2 NULL characters 
>> come right after  f, there is no trailing quote . Thus, it looks like 
>> this
>>
>> Reg.exe ADD 
>> HKLM\System\CurrentControlSet\Control\BackupRestore\FilesNotToBackup /v 
>> BITS_metadata /t REG_MULTI_SZ /d "%ALLUSERSPROFILE%\Application 
>> Data\Microsoft\Network\Downloader\*" /f
>>
>> The formatting of this will change in this post. To see the correct data 
>> of the key, go to the KB article.
>>
>> Did you check the status of Automatic Updates and BITS ?
>> IF you're not experiencing issues with your backup program that this 
>> update is not needed for your system. Advise you to uninstall it via
>> Add/Remove Programs, check the status of AU and BITS to confirm they're 
>> in the proper state to be able to update.
>>
>> MowGreen  [MVP]
>> ===============
>>   *-343-* FDNY
>> Never Forgotten
>> ================
> -- 
> Alain Caillet
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