Re: HELP!!! Error 0x80072EE2

From: Torgeir Bakken \(MVP\) (Torgeir.Bakken-spam_at_hydro.com)
Date: 09/13/04 

Date: Mon, 13 Sep 2004 16:22:34 +0200

Desiree Teal wrote:

> I have tried all possible solutions and I am still unable
> to get Windows Updates. I have had this problem since
> June. I even took it to the shop and they said the PC is
> fine. I have disabled my Windows Firewall and I have
> disabled NAV. I really need to know what is going on. I
> am also unable to link to certain secure sites. I cannot
> even sign in with my .NET PASSPORT. I have no where else
> to turn.
>
> PLEASE HELP!!
Hi

If you have installed SP2 for Windows XP:

How to troubleshoot problems accessing secure Web pages with
Internet Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

Some tips you can try here for the 0x80072EE2 error:

You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message
when you try to use Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;836941

If you have Norton Internet Security or something similar installed
(e.g. some 3rd party firewall as mentioned in the article above),
you might need to reconfigure or disable it.

Here is more about this issue:
http://groups.google.com/groups?threadm=OP%23Kh%24mgEHA.1184%40TK2MSFTNGP12.phx.gbl

and
http://groups.google.com/groups?selm=XarYc.641%24E37.471%40newsfe1-gui.ntli.net

Also, you could have a MTU size issue on a router or similar, see the
quotes from a couple of recent post below:

From: chestersdad <chestersdad@discussions.microsoft.com>
Subject: RE: Sorry - I meant error 0x80072EE2
Date: Sun, 12 Sep 2004 07:17:05 -0700
Message-ID: <946F02D3-412F-4EEA-AC0F-56D725B00E16@microsoft.com>
Newsgroups: microsoft.public.windowsupdate

<quote>
I tried everything and couldn't get the update to work. I then
changed the MTU on my wireless router from 1500 to 1400 and it
worked fine.
</quote>

From: Bryan Carter <Bryan Carter@discussions.microsoft.com>
Subject: Finally fixed 80072EE2 error on 2 machines.
Date: Sun, 12 Sep 2004 21:47:09 -0700
Message-ID: <618B9C33-458E-4FED-AC58-AE009758AA2A@microsoft.com>
Newsgroups: microsoft.public.windowsupdate

<quote>
After going through all of the pain of trying ALL of the suggestions from the
knowledgebase article, and everywhere else, I have finally been able to fix
the Windows Updates problems I was having, along with a related issue of not
being able to get to my hotmail account.

This all happened about the time that MS made the shift a few weeks ago.

I ALWAYS got the 80072EE2 error when attempting to connect to Windows
Update. The two machines that I was having problems with were brand new
installs of XP Pro. No service packs, or hot fixes, and no firewall or
spyware detection, and no proxy. This was "plain vanilla" install.

It seems like a lot of these problems are caused by firewalls etc, and the
knowledgebase article that MS ALWAYS refers you to follows that plan of
attack. However, that plan ran out quickly since the machine is a brand new
install.

Okay, what fixed it for me was to look at my Cisco 837 router that is hooked
to my DSL connection. On the dialer interface, I adjusted the default MTU of
1500 to 1492 as per some Cisco documentation I was reading. As soon as I made
the change, BANG, it worked. It hasn't failed again since and I have now
updated to SP2 without issue.

Microsoft, PLEASE add this to your document so that others don't have to
spend as much time as I did finding the answer.

I do not no how to make these adjustments on routers other than the Cisco,
so I am probably not much help beyond letting you know that it is something
you should look at. Your ISP may be able to help and would be a better
resource I'm sure.

</quote> 

-- 
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

Relevant Pages

  • Re: re comodo firewall and windows update
    ... windows updates everything went nicely until KB917422 which failed to ... installing comodo firewall and all returned to normal. ... Tried to install windows updates and, surprise surprise, all downloaded and ... It seems that comodo firewall relies on MSIE and active x to run correctly, ...
    (comp.security.firewalls)
  • Re: new windows update site vs. old XP version
    ... I you're connected to the Internet with no firewall, ... My recommendation - redo the reformat/reinstall, activate Internet ... to Windows Updates, and try again. ... > Unfortunately when I try to install from the CD, I get a message that the ...
    (microsoft.public.windowsupdate)
  • Re: frustrated with new computer
    ... maybe, not running with a firewall maybe, surfing unsafe sites, who knows.. ... > The problem isn't the vendor, it's your own use of the system. ... >>> everything was fine until I tried to install EZ CD Creator Platinum 5. ... that you get all the windows updates. ...
    (microsoft.public.windowsxp.general)
  • RE: Device Driver Not Recognized on Install
    ... System restore was disabled on the computer involved. ... All windows updates have already been completed. ... >> I have used the linksys install utility that you are ... >> Failed to uninstall the device. ...
    (microsoft.public.windowsxp.hardware)
  • Re: Cant reinstall Office Professional 2007
    ... I am now able to install Windows Updates. ... Because it was an upgrade from 2003, I had to reinstall that before I could ... DL stated I should have stayed with the first thread, ...
    (microsoft.public.office.misc)