Re: Repost: W2k3 and framework 1.1 service pack 1

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Robert Aldwinckle (robald_at_techemail.com)
Date: 09/08/04 

Date: Wed, 8 Sep 2004 11:09:27 -0400

"Juergen Heckel" <jheckelspamNO@gmx.de> wrote in message
news:chmdsv.16c.1@news.jheckel.de
...
> Robert Aldwinckle wrote:
>> Have you disabled the System Restore service?
>>
> This service is not available on a w2k3 server.

It might be an idea to cross-post to a newsgroup for your OS then
to see if others see the same symptom (even if they don't get your
second symptom.) I would be wondering if you were downloading
the correct version of the update, for example.

...
>> That might be an intercepted crash code.
>> Check your Event log for a possible clue (probably the Application log.)

...
> Computer: SERVER3
> Description:
> Faulting application update.exe, version 5.5.31.0, faulting module update.exe, version 5.5.31.0, fault address 0x00061d6a.

Hmm... the DLL Help Database (EN-US version) has no record
of this version even when I switch to Language: German.

The next thing that I would do is check drwtsn32.log for any clues.
(In English dumps that means looking for the Stack Back Trace which
follows the appropriate (e.g. last) instance of FAULT -> which prefixes
the crash address in the interpreted code portion of the dump.)

I would also download the update manually, try to install it (in case that
works), and expand it since I think that that is where the proper
update.exe could be coming from. If it turned out that the version
there is different from the version which crashes you would have a new
tack for investigation. At the same time you could take better note
of any differences in Language versions if appropriate. (As a long shot
expanding the update would also give you the option of installing using
a different version of update.exe but most likely you will find something
simpler to change which avoids the problem.)

Hmm... it looks as if there is no explicit expand option with these
updates. What I did to see the same version of update.exe that you
found was execute the download with the /help switch and then
open the subdirectory that it created while the help prompt was active.

So I guess that answers the previous question about where update.exe
was coming from. In that case my next hope would be that there
is something in the install log which indicates that there was a problem
detected before the crash. (Fixing whatever that is could avoid any
concern about the crash.)

I can never keep straight which diagnostics are generated by which
updates; so what I do is just do a find of all files changed on that day
and look for readable ones about the time that the install was attempted.
E.g. do you have a KB867460.log or *.log which contains
867460?

Again, I think that you may be more likely to get better help from
newsgroups where the users share common products and can
compare experience with them. This is one of the reasons why
I didn't reply to your first post.

Good luck

Robert
---

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