Re: Windows Update SOLVED "Checking for software" hang
From: Bush (Bush_at_discussions.microsoft.com)
Date: 08/30/04
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Date: Mon, 30 Aug 2004 10:13:03 -0700
Thank you. I have been following these Win update issues for days because I
have been having EXACTLY the same problem you described. No error messages.
It just sits there forever saying it is checking your software for updates.
I'll try what you suggested tomorrow (not home tonight) and see if it works.
None of the other "experts" indicated that using you of the fixes for the
problems giving error messages really would fix the 'hanging' problem. You
did. Thanks.
"RW" wrote:
> ISSUE: Win update won't go past "Checking for software" message (NO
> error messages at all ever came up)
>
> System: XPPro/SP2
>
> After trying a ton of "solutions" nothing worked..... Although I was NOT
> getting any error messages, I decided to go through some of the "fixes"
> listed for error messages. When I tried Option # 2 on the
> 0x80248011troubleshoot page, Viola! My Win update now works!! No issues
> having Norton AV or Zone Alarm installed (added win update to ZA approve
> list).
>
> -----------------------------------------------
> *****Step 2 for "0x80248011 error" *****
>
> 2. Delete the datastore and allow it to rebuild itself. First stop the
> Automatic Update Service
> 1.. Click Start.
> 2.. Choose Run.
> 3.. In the Run box, type services.msc.
> 4.. Click OK.
> 5.. Right-click the Automatic Updates Service.
> 6.. Click Stop.
> After Stopping the Service please rename the folder
> c:\Windows\SoftwareDistribution
> 1.. Open Windows Explorer
> 2.. Navigate to the Windows folder
> 3.. Click on the + next to the Windows folder
> 4.. Navigate to SoftwareDistribution folder
> 5.. Right Click on the SoftwareDistribution folder
> 6.. Select rename from the Menu
> 7.. Rename the folder to SoftwareDistribution.old and click Enter
> Now restart the Automatic Update Service
> 1.. Click Start.
> 2.. Choose Run.
> 3.. In the Run box, type services.msc.
> 4.. Click OK.
> 5.. Right-click the Automatic Updates Service.
> 6.. Click Start.
>
> -----------------------------------------------------------------
>
>
>
>
>
>
>
> "Perry" <Perry@discussions.microsoft.com> wrote in message
> news:3AAF8A41-6735-4430-8504-43A3ED2BD536@microsoft.com...
> > Thanks for the help to begin with. The only firewall I have is the XP
> > built
> > in firewall (not from SP2). I tried typing in the run command but got
> > the
> > same screen I've been getting. I noticed when I went to my C drive,
> > then the
> > "Windows" folder, then the "Windows Update Setup Files" folder it was
> > empty.
> > How this happened, if this is my problem, or how to fix it I have no
> > idea, A
> > non-desructive recovery was done per HP due to other problems. Since
> > that
> > time I have not been able to use Windows Update. HP tells me it's a MS
> > problem and I see so many posts like mine. Working with the registry
> > is kind
> > of out of my league. Any other ideas are appreciated. Thanks.
> >
> > "Kaylene aka Taurarian" wrote:
> >
> >> This may be caused by a third-party firewall product called Zone
> >> Alarm. Try
> >> updating the program. and/or
> >> WINUP-Third-Party Products That Conflict with Windows Update
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;241234
> >> If you're running a Firewall, check the settings there to make sure
> >> it's not
> >> blocking WU
> >>
> >> Last resort
> >>
> >> Try re-registering the WUV5 controls:
> >>
> >> Press Start, select Run
> >> Now type in: regsvr32 wuweb.dll
> >> Press OK
> >>
> >> Try and access Windows Update v5 again.
> >>
> >>
> >>
> >>
> >> "Perry" <Perry@discussions.microsoft.com> wrote in message
> >> news:9A390608-809F-4A69-884E-C5025C4BDD0D@microsoft.com...
> >> >I tried that earlier with no luck. I'm not even getting an error
> >> >message, it
> >> > won't go past "searching for latest version of windows update
> >> > software, etc".
> >> >
> >> > "Kaylene aka Taurarian" wrote:
> >> >
> >> >> When searching for available updates on the Windows Update site,
> >> >> you see the
> >> >> 0x8007043B error
> >> >> This error may occur if the WUAUSERV and BITS services are not
> >> >> configured
> >> >> properly in the registry.
> >> >> http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us
> >> >> "Help and support" - Try the Windows Update Troubleshooter
> >> >>
> >> >>
> >> >> "Perry" <Perry@discussions.microsoft.com> wrote in message
> >> >> news:F595A62E-4EF0-41A3-9F3A-5CA944A91F96@microsoft.com...
> >> >> > When I run Windows Update it gets stuck on the page saying it is
> >> >> > searching
> >> >> > for the latest software, etc. That is as far as it will go. I
> >> >> > went to my C
> >> >> > drive, my Windows folder, then the "Windows Update Setup Files"
> >> >> > folder and
> >> >> > it
> >> >> > said it was empty. Is this my problem with Windows Update not
> >> >> > working and
> >> >> > if
> >> >> > so how do I download the Windows Update Setup files? Thank you.
> >> >>
> >> >>
> >>
> >>
>
>
>
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