Re: Error Code: 80070005 - DM: SusMakeDirectoryW failed with 0x80070005.

From: Derek Cheng [MSFT] (derekch_at_online.microsoft.com)
Date: 08/26/04 

Date: Wed, 25 Aug 2004 18:27:41 -0700

Craig, can you please do the following from a cmd prompt:

cd /d %windir%\softwaredistribution\download
cacls .

And then send me the output?

Thanks.

Derek 

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"Craig Cockburn" <craig@siliconglen.com> wrote in message
news:mBQ2agJrpRLBFwSY@siliconglen.com...
> I receive this error when attempting to download XP SP2 both by manual
updates and I see from the log that an automatic update also
> failed with the same error.
>
> Error Code: 80070005
>
> Here is the extract from the log file. I'm using XP Home on ADSL and an
administrator account. All updates prior to XP SP2 installed
> no problem. computer has 193Mb free on C: (Windows 98 partition) and
2.12Gb free on D: (Windows XP).
>
> The relevant seems to be
> DM: SusMakeDirectoryW failed with 0x80070005.
>
> I have looked here:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836926
> But it doesn't seem to be any of those issues.
>
> Any help gratefully accepted
>
> many thanks
>
> Extract of log
>
> 2004-08-25      23:32:37+0100   2420    fd0     Checking for different
Redirector at: http://download.windowsupdate.com/msdownload/upd
> ate/v5/redir/wuredir.cab
> 2004-08-25      23:32:37+0100   2420    fd0     WinInet: Server file is
not newer.  Skipping download.
> 2004-08-25      23:32:37+0100   2420    fd0     Successfully refreshed
Redirector cab.
> 2004-08-25      23:32:37+0100   2420    fd0     WinInet: Server file is
not newer.  Skipping download.
> 2004-08-25      23:32:39+0100   2420    fd0     WinInet: Download speed is
34917 bytes/sec
> 2004-08-25      23:32:39+0100   2420    fd0     WinInet: Successfully
downloaded http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x
> 86/XP/en/wusetup.cab to file
D:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
> 2004-08-25      23:32:39+0100   2420    fd0     Loading inf file
D:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: cdm: Index:
0
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: iuengine:
Index: 1
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wuapi:
Index: 2
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wuauclt:
Index: 3
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wuauclt1:
Index: 4
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wuaucpl:
Index: 5
> 2004-08-25      23:32:39+0100   2420    fd0     Section name:
wuaueng_WebSetup: Index: 6
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wuaueng1:
Index: 7
> 2004-08-25      23:32:39+0100   2420    fd0     Section name:
wuauserv_WebSetup: Index: 8
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wucltui:
Index: 9
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: wups: Index:
10
> 2004-08-25      23:32:39+0100   2420    fd0     Section name: winhttp:
Index: 11
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\cdm.dll is: 5,5,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\cdm.dll: Target version: 5.5.3790.2182 Required:
> 5.5.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\iuengine.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\iuengine.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuapi.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuapi.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuauclt.exe is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuauclt.exe: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuauclt1.exe is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuauclt1.exe: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuaucpl.cpl is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuaucpl.cpl: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuaueng.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuaueng.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wuaueng1.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wucltui.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:39+0100   2420    fd0     Required Version for
binary D:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
> 2004-08-25      23:32:39+0100   2420    fd0     Binary:
D:\WINDOWS\System32\wups.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182
> 2004-08-25      23:32:48+0100    740    568     WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call
> id {0FF9A23D-E1BD-4288-BB56-D56C8B2280C3}
> 2004-08-25      23:32:48+0100    740    5f8     WU client executing call
{0FF9A23D-E1BD-4288-BB56-D56C8B2280C3} of type Search Call
> 2004-08-25      23:32:49+0100   3896    e84     Trying to make out of proc
datastore active
> 2004-08-25      23:32:51+0100   3896    e84     Out of proc datastore is
now active
> 2004-08-25      23:32:54+0100    740    5f8     PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2004-08-25      23:32:54+0100    740    5f8     PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.as
> mx
> 2004-08-25      23:32:56+0100    740    5f8     Add header for
accept-encoding: xpress succeeded
> 2004-08-25      23:32:57+0100    740    5f8     DetectCompressionType
returning type 1, hr=0x0
> 2004-08-25      23:32:58+0100    740    5f8     Add header for
accept-encoding: xpress succeeded
> 2004-08-25      23:33:00+0100    740    5f8     DetectCompressionType
returning type 1, hr=0x0
> 2004-08-25      23:33:02+0100    740    5f8     PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2004-08-25      23:33:02+0100    740    5f8     PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.as
> mx
> 2004-08-25      23:33:02+0100    740    5f8     Add header for
accept-encoding: xpress succeeded
> 2004-08-25      23:33:02+0100    740    5f8     DetectCompressionType
returning type 1, hr=0x0
> 2004-08-25      23:33:05+0100    740    5f8     WU client add update
{7477AF62-8F9B-4F32-9DAF-7AB452E52396}.107 to search result
> 2004-08-25      23:33:05+0100    740    5f8     WU client found 1 updates
and 10 categories in search
> 2004-08-25      23:33:05+0100    740    5f8     WU client finished
Searching for update
> 2004-08-25      23:33:05+0100    740    5f8     WU client calls back to
search call WindowsUpdate with code Call complete and error 0
> 2004-08-25      23:33:05+0100    740    5f8     WU client completed and
deleted call {0FF9A23D-E1BD-4288-BB56-D56C8B2280C3}
> 2004-08-25      23:33:10+0100    740    5f8     REPORT EVENT:
{8B35E619-AA73-4464-9DEC-4BDFE3211AD0}    87      2004-08-25
> 23:33:05+0100   1       147     101
{00000000-0000-0000-0000-000000000000}  0       0       WindowsUpdate
Success Software
> Synchronization Agent has finished detecting items.
> 2004-08-25      23:33:21+0100    740    5f8     WU client executing call
{EE42D5E3-2889-4EF1-973E-7B97E60E1C9B} of type Download Call
> 2004-08-25      23:33:21+0100    740    568     WU client persisted 1
download calls
> 2004-08-25      23:33:21+0100    740    568     WU client succeeds
CClientCallRecorder::BeginDownloadUpdates from WindowsUpdate with
> call id {EE42D5E3-2889-4EF1-973E-7B97E60E1C9B}
> 2004-08-25      23:33:21+0100    740    5f8     Dumping out update 1 of 1
> 2004-08-25      23:33:21+0100    740    5f8     title = Windows XP Service
Pack 2
> 2004-08-25      23:33:21+0100    740    5f8     dumping updateId
{7477AF62-8F9B-4F32-9DAF-7AB452E52396}.107 bundling 2 updates
> 2004-08-25      23:33:21+0100    740    5f8     bundled update No. 1 is
{0F08D916-7942-4921-98F6-846F4A10DC05}.105
> 2004-08-25      23:33:21+0100    740    5f8     bundled update No. 2 is
{12497FC5-D5E1-49A8-8E44-26CBA6400DD7}.105
> 2004-08-25      23:33:21+0100    740    5f8     DM: SusMakeDirectoryW
failed with 0x80070005.
> 2004-08-25      23:33:21+0100    740    5f8     Error 80070005 occurred
while downloading update; notifying dependent calls.
> 2004-08-25      23:33:21+0100    740    5f8     WU client persisted 1
download calls
> 2004-08-25      23:33:21+0100    740    5f8     WU client persisted 1
download calls
> 2004-08-25      23:33:21+0100    740    5f8     WU client calls back to
download call {EE42D5E3-2889-4EF1-973E-7B97E60E1C9B} with code
> Call complete and error 0
> 2004-08-25      23:33:21+0100    740    5f8     WU client completed and
deleted call {EE42D5E3-2889-4EF1-973E-7B97E60E1C9B}
> 2004-08-25      23:33:21+0100    740    5f8     WU client persisted 0
download calls
> 2004-08-25      23:33:22+0100    740    260     ISusInternal API failed
CClientCallRecorder::DisconnectCall with error 0x8024000c
> 2004-08-25      23:33:22+0100   2420    fd0
ISusInternal::DisconnectCall failed, hr=8024000C
> 2004-08-25      23:33:26+0100    740    5f8     REPORT EVENT:
{CAB5B641-EB7B-4932-BAB9-5815F51EF903}    88      2004-08-25
> 23:33:21+0100   1       161     101
{7477AF62-8F9B-4F32-9DAF-7AB452E52396}  107     80070005
WindowsUpdate   Failure
> Content Download        Error: Download failed.
> 2004-08-25      23:33:26+0100    740    5f8     REPORT EVENT:
{24E7E7AE-73BC-4E93-A918-AFF3146D1C5E}    89      2004-08-25
> 23:33:21+0100   1       161     101
{12497FC5-D5E1-49A8-8E44-26CBA6400DD7}  105     80070005
WindowsUpdate   Failure
> Content Download        Error: Download failed.
> 2004-08-25      23:38:32+0100   3896    e84     Out of proc datastore is
shutting down
> 2004-08-25      23:38:33+0100   3896    e84     Out of proc datastore is
now inactive
>
> -- 
> Craig Cockburn ("coburn"). SiliconGlen.com Ltd. http://SiliconGlen.com
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