Re: Error number: 0x800B0001

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Maurice N ~ MVP (maurice_at_mvps.org)
Date: 08/24/04 

Date: Mon, 23 Aug 2004 23:13:58 -0500

xsmmday wrote:
> This error message appears after looking for updates to install.The
> errror message # appears no where in troubleshooting.
> I hate to have to call these people..could not install xpkb835732
> either..after install wizard pops up another error message says "check
> cryptographic service"..I did & it is enabled. It seems it is always
> something with this system and techs are not as helpful as one would
> hope

Error 0x800B0001 is Unknown trust provider.
I'm going to pass on a direct quote from Lucy at Microsoft Windows Update team. After you are all done, if you disable your antivirus, be sure to re-enable it again.
<Quote>
This is a trust error. We need to make sure we have disabled all Antivirus
and web enhancement/accelerator programs. Also please verify the following:

Next navigate to Trusted Sites.
Internet Explorer > Tools > Internet Options > Security

Select "Trusted Sites"
Select "Sites"
Uncheck the "Require Server Verification" option
Add the following:
http://windowsupdate.microsoft.com
http://V4.windowsupdate.microsoft.com
http://download.windowsupdate.com
Click Apply, then Ok Exit Internet Explorer

Verify the following folder is not Read only and has Full Control permission
for Everyone
C:\program files\windwosupdate\v4\temp

Perform a Selective Startup:
Start > Run
Type "msconfig" (without quotes)
On the Startup Tab,
De-Select all items - disable all
Click Apply, then OK
Reboot, and try Windows Update again.

If error persists, please post the Windows Update.log file. 

--
Thanks,
Lucy [MS]
Windows Update
* All advise is offered as-is without warranty of any kind
</quote>
-- 
Maurice N
MVP  Windows - Shell / User
-----

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