Re: Windows Update v5 downloads updates, but always fails the install.

From: Allenh [MSFT] (a-ahill_at_online.microsoft.com)
Date: 08/23/04 

Date: Mon, 23 Aug 2004 10:10:28 -0700

Hi Adam,

Do you receive a site error when trying to download the update package.
What update package (Driver ) are you installing when receiving the
failure>?
Did you recieve the error on additional attempts when accessing the Windows
Update v5? Could you please send me the Windowsupdate.log
located in the Windows Directory to a-ahill@microsoft.com?

Thank you
Allenh [MSFT]

 This posting is provided "AS IS" with no warranties, and confers no rights
"Adam Webb" <AdamWebb@discussions.microsoft.com> wrote in message
news:BA2F8688-4F0F-47A3-8C0F-C76B709E36D3@microsoft.com...
> Hi All,
>
> I have a client PC (Windows XP SP1a Pro) that refuses to install
> downloaded
> patches from Windows Update v5. After updating to v5 I selected to install
> all the required update, which then download, but fail to install. The
> install box appears, but lists all the updates as failed installs, which
> also
> happens with driver updates too.
>
> Looking through the Windows Update.log yields the following error:
>
> GetUserTokenFromSessionId failed with hr 0x800706bb
> WU client failed installing updates with error 0x80240020
>
> I am guessing this may have something to do with sessions cookies, but am
> not sure. Plus I cannot find any other posts with this Session procedure
> call
> in them.
>
> Found that wuauserv.dll was a different version from the other wuau dlls,
> so
> renamed and re-installed v5, but same result.
>
> Any help would be gratefully received.
>
> Adam.

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