Re: IE won't finish update on reboot
From: ctbeeguy (ctbeeguy_at_discussions.microsoft.com)
Date: 07/24/04
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Date: Sat, 24 Jul 2004 09:26:02 -0700
Simply disabling Norton and rebooting allowed me to install the windows updates. I still have the problem with the adware that I can't uninstall. When I use Spybot or Adaware or Spyware Blaster, I can find and kill it, but when I open a new browser, it re-installs. I think I'm prtected from anything new now. I just need to kill what I have.
Steve
"MowGreen [MVP]" wrote:
> > So I went and attempted to download the critical updates for
> > Windows Me related to IE. I get throught he downlad fine, but
> > when I reboot the machine for the undates to take effect, I get
> > error messages saying that one or more files failed to update.
> > Something like File %1 failed to update %file2.
>
> The issue is being caused by Norton AV, not a parasite, although
> some think Norton IS the parasite ... here are instructions to
> correct the 1% -2% error message . The following was posted by Mike
> Maltby, MS-MVP :
>
> " First boot to DOS using a floppy and check whether you have a
> WININIT.INI file in your C:\WINDOWS folder. If present rename it to
> something like wininit.old and try booting again. It is also
> probable that you will have to repeat the last software install or
> update that you made. See MS KB283069 -
> "Error Message: (http://support.microsoft.com?kbid=283069).
>
> If you can't find a wininit.ini file then I suspect your problem is
> due to the C:\_RESTORE\TEMP folder having around 64K files in it
> which is the limit(2**16) for the number of files that can be
> located in a folder using the FAT32 filing system. This can also
> lead to the "Cannot upgrade file %1 from %2.." message when booting.
> I suggest you try deleting the _RESTORE folder with the loss of
> any system restore checkpoints you might have (not that I think they
> are now usable) and see if that solves the problem. [BTW do you
> have any Symantec applications installed? I ask because LiveUpdate is
> implicated in this problem.] Delete the folder as follows:
> a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from
> the menu when booting from a floppy but rather choose "Start
> computer with (or without) CD-ROM support" otherwise the ATTRIB
> command will not be available.
> b) At the DOS A:\> prompt, type:
>
> A:\> ATTRIB -H -S -R C:\_RESTORE
> A:\> REN C:\_RESTORE OLDREST
>
> c) Remove the floppy
> d) Reboot your PC
>
> Another problem though is that the update you were doing was
> probably never completed so your system may still be unusable. If
> however it does manage to boot then
> e) Delete the folder C:\OLDREST
> f) Check that an automatic system restore checkpoint was created.
> g) Finally adjust the space allocated to the restore folder:
> System | Performance | File System | Hard Disk and adjust the
> restore slider to your preferred setting. A figure of 200MB is
> normally more than adequate for day to day use allowing perhaps a
> week of checkpoints to be available although increasing this to
> perhaps 400MB for a few days during periods of large installs such
> Microsoft Office is advisable.
> --
> Mike Maltby MS-MVP "
> -------------------------------------------------------------------
>
> MowGreen [MVP]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> ctbeeguy wrote:
>
> > I recently had my homepage hijacked. So I went and attempted to
> > download the critical updates for Windows Me related to IE. I
> > get throught he downlad fine, but when I reboot the machine for
> > the undates to take effect, I get error messages saying that one
> > or more files failed to update. Something like File %1 failed to
> > update %file2.
> >
> > I installed Spybot S&D and Adware, both of which find problems
> > and correct them. As soon as I start my browser again, the
> > problem is restored.
> >
> > I als installed Norton Anti-virus 2004. It came up clean - no
> > viruses.
> >
> > I suspect that the zombie/trojan on my machine has change the
> > write protection on the files that need to be updated by that
> > critical update. Unfortunately, I don't know what files to look
> > for in my _restore directory to correct the problem.
> >
> > Does anyone have any thoughts as to what to try next?
> >
> > Steve
>
>
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