Re: IE won't finish update on reboot

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: MowGreen [MVP] (mowgreen_at_nowandzen.com)
Date: 07/23/04 

Date: Fri, 23 Jul 2004 11:18:02 -0700

> So I went and attempted to download the critical updates for
> Windows Me related to IE. I get throught he downlad fine, but
> when I reboot the machine for the undates to take effect, I get
> error messages saying that one or more files failed to update.
> Something like File %1 failed to update %file2.

The issue is being caused by Norton AV, not a parasite, although
some think Norton IS the parasite ... here are instructions to
correct the 1% -2% error message . The following was posted by Mike
Maltby, MS-MVP :

" First boot to DOS using a floppy and check whether you have a
WININIT.INI file in your C:\WINDOWS folder. If present rename it to
something like wininit.old and try booting again. It is also
probable that you will have to repeat the last software install or
update that you made. See MS KB283069 -
"Error Message: (http://support.microsoft.com?kbid=283069).

If you can't find a wininit.ini file then I suspect your problem is
due to the C:\_RESTORE\TEMP folder having around 64K files in it
which is the limit(2**16) for the number of files that can be
located in a folder using the FAT32 filing system. This can also
lead to the "Cannot upgrade file %1 from %2.." message when booting.
  I suggest you try deleting the _RESTORE folder with the loss of
any system restore checkpoints you might have (not that I think they
are now usable) and see if that solves the problem. [BTW do you
have any Symantec applications installed? I ask because LiveUpdate is
implicated in this problem.] Delete the folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from
the menu when booting from a floppy but rather choose "Start
computer with (or without) CD-ROM support" otherwise the ATTRIB
command will not be available.
b) At the DOS A:\> prompt, type:

A:\> ATTRIB -H -S -R C:\_RESTORE
A:\> REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem though is that the update you were doing was
probably never completed so your system may still be unusable. If
however it does manage to boot then
e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was created.
g) Finally adjust the space allocated to the restore folder:
System | Performance | File System | Hard Disk and adjust the
restore slider to your preferred setting. A figure of 200MB is
normally more than adequate for day to day use allowing perhaps a
week of checkpoints to be available although increasing this to
perhaps 400MB for a few days during periods of large installs such
Microsoft Office is advisable. 

-- 
Mike Maltby MS-MVP  "
-------------------------------------------------------------------
MowGreen  [MVP]
===============
  *-343-* FDNY
Never Forgotten
===============
ctbeeguy wrote:
> I recently had my homepage hijacked.  So I went and attempted to 
> download the critical updates for Windows Me related to IE.  I 
> get throught he downlad fine, but when I reboot the machine for 
> the undates to take effect, I get error messages saying that one 
> or more files failed to update. Something like File %1 failed to 
> update %file2.
> 
> I installed Spybot S&D and Adware, both of which find problems 
> and correct them.  As soon as I start my browser again, the 
> problem is restored.
> 
> I als installed Norton Anti-virus 2004.  It came up clean - no 
> viruses.
> 
> I suspect that the zombie/trojan on my machine has change the 
> write protection on the files that need to be updated by that 
> critical update.  Unfortunately, I don't know what files to look 
> for in my _restore directory to correct the problem.
> 
> Does anyone have any thoughts as to what to try next?
> 
> Steve

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