Re: Windows Update crashes with kernel32.dll page fault

From: Robert Aldwinckle (robald_at_techemail.com)
Date: 07/22/04 

Date: Thu, 22 Jul 2004 12:19:11 -0400

> I have tried to run ie6setup
...

Look for clues in that program's Active Setup Log.txt for why it failed.

IE Repair would probably create a similar log called Fix IE Log.txt
but you might be lucky and find that it enters the boot phase which
might actually make things better. (Ref. KB194177)

If you do enter the boot phase but your symptoms don't change
it might be an idea to use a safe boot (e.g. press F8) in case somehow
some of your third-party drivers (such as an Anti-virus scanner)
could be started before that and cause any interference that the boot
is intended to eliminate. If you do that in the middle of an IE Repair
make sure that the Fix IE Log.txt indicates that all phases of the repair
completed successfully. (I'm not sure if safe boot on your OS would
actually perform the RunOnce items which get added to the registry.)

<title>KB180902 - How to Start a Windows 98-Based Computer in Safe Mode</title>

<title>KB192926 - How to Perform Clean-Boot Troubleshooting for Windows 98</title>

You can get much of the effect of an IE Repair without a verification
phase by executing the set of re-registration commands that are listed
in Method 1 of this article for Windows 2000 users:

<title>KB831429 - Windows XP stops responding when you download updates from Windows Update</title>

Note that to use that script on your OS you should not try to re-register
shell32.dll and if you don't have MS Java installed that could explain
why re-registering msjava.dll would fail. Again, I would recommend
trying to reduce as much as possible any interference with the re-registrations
by at least closing all IE and OE windows first and verifying (e.g. using
Task Manager or msinfo32) that both iexplore.exe and msimn.exe
were not active processes.

On a different tack you could try reducing the demands that IE may
be putting on your display subsystem (e.g. video card and driver combination).
Crashes with a signature such as yours are often thought to be caused
by deficiencies in those components. I'm not sure but I think a safe mode
boot may be one way to revert to standard video drivers temporarily.
Then if you did it with the networking option you could actually revisit WU
and thus test this case completely. Note that doing this would result
in running temporarily without any of your security applications.

You may get better help from people who are more familiar with
your OS by posting in a win98 newgroup. These repair issues
are actually slightly off-topic for this newsgroup anyway.

Good luck

Robert Aldwinckle 

---
"Bruce" <crown@removeme.interaccess.removemeagain.com> wrote in message
news:ubvsf01epokpc1drflltofrfljliq137fl@4ax.com...
>I am having a problem with a win98SE machine and Internet Explorer
> while trying to use windows update. I do not know when the problem
> actually began, but it could not have been that long ago.  I have run
> ad-aware and Spybot  S&D as well as my virus scanner and do not
> believe the problem is caused by a virus or spy ware.
>
> If I do a Help-about, the information under version comes up blank, as
> does the product ID. It shows SP!, Q837009, Q832894, and Q313829 as
> updates.
>
> Every time I try running Windows update, I get the following error:
>
> IEXPLORE caused an invalid page fault in
> module KERNEL32.DLL at 017f:bff7c854.
> Registers:
> EAX=00000012 CS=017f EIP=bff7c854 EFLGS=00010246
> EBX=00000017 SS=0187 ESP=00648808 EBP=00648828
> ECX=00000012 DS=0187 ESI=aac85282 FS=0fd7
> EDX=00000000 ES=0187 EDI=006490b4 GS=0000
>
> This error occurs after the left pane is presented and the security
> notice is displayed. It never gets to the scanning section.
>
> I have tried to run ie6setup and it gives me the same error as windows
> update with the exception of ie6wzrd is the cause of the error? I have
> run Internet Explorer repair and it will not complete either. Nor is
> the option to remove the program available.
>
> Does this seem to be a problem with Windows updates or something else
> (scripting? Active X?)
>
> Any other advice would be appreciated.
>
> Thanks in advance.
>

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