Re: Unable to view windows update homepage

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: MowGreen [MVP] (mowgreen_at_nowandzen.com)
Date: 07/17/04 

Date: Sat, 17 Jul 2004 03:27:59 -0700

Maximus,

Nothing in the log looks stands out and there are no error codes .
hmmmmm ... These are the last 2 lines of the log ?
> 2004-07-11 08:46:26 15:46:26 Success CDM Starting
> 2004-07-11 08:46:43 15:46:43 Success CDM
> Shutting down
If there's more, please post it with your reply.
Do you have any popup|ad blocking software installed ?

Let's add the Windows Update site to the Trusted Zones :
Open Internet Options in the Control Panel, click on the Security
tab, click the Trusted sites icon, click the Sites button, in the
" Add this web site to this zone " line enter these clicking Add
after each one :
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com
http://Download.Windowsupdate.com
Close Internet Options by clicking OK, then OK.

In your initial post you said :
> I can view other virus scan sites. i.e. Mcafee, and have scanned
> with no probs, though I'm still unable to view the page.

So, you were able to scan on the McAfee | other virusscan sites with
no probs ?

Did you temporarily disable your AV when you installed the MSXML
parser ? Go here to see if you can access this XML laden page :
http://www.microsoft.com/technet/security/CurrentDL.aspx
That way we'll determine in the parser installed properly.

MowGreen [MVP]

Maximus wrote:

> MowGreen, Hopefully this is what you wanted....2004-06-24
> 01:35:51 08:35:51 Success IUCTL Current iuctl.dll
> version: 5.4.3790.20 2004-06-24 01:35:51 08:35:51 Success
> IUENGINE Starting 2004-06-24 01:35:52 08:35:52 Success
> IUENGINE Determining machine configuration 2004-06-24
> 01:35:55 08:35:55 Success IUENGINE Shutting down
> 2004-06-24 01:35:57 08:35:57 Success IUCTL
> Downloaded iuident.cab from http://www.windowsupdate.com/v4/ to
> C:\Program Files\WindowsUpdate\V4 2004-06-24 01:35:57 08:35:57
> Success IUCTL Current iuengine.dll version:
> 5.4.3790.21 2004-06-24 01:35:57 08:35:57 Success IUCTL
> Current iuctl.dll version: 5.4.3790.20 2004-06-24 01:35:57
> 08:35:57 Success IUENGINE Starting 2004-06-24 01:35:57
> 08:35:57 Success IUENGINE Determining machine
> configuration 2004-06-24 01:35:58 08:35:58 Success IUENGINE
> Determining machine configuration 2004-06-24 01:36:01 08:36:01
> Success IUENGINE Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/getmanifest.asp 2004-06-24
> 01:36:01 08:36:01 Success IUENGINE Querying software
> update catalog from
> https://v4.windowsupdate.microsoft.com/getmanifest.asp 2004-06-24
> 01:36:02 08:36:02 Success IUENGINE Querying software
> update catalog from
> https://v4.windowsupdate.microsoft.com/getmanifest.asp 2004-06-24
> 01:36:04 08:36:04 Success IUENGINE Querying software
> update catalog from
> https://v4.windowsupdate.microsoft.com/getmanifest.asp 2004-06-24
> 01:36:09 08:36:09 Success IUENGINE Determining machine
> configuration 2004-06-24 01:36:10 08:36:10 Success IUENGINE
> Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
> 2004-06-24 01:36:26 08:36:26 Success IUENGINE
> Shutting down 2004-06-24 01:39:16 08:39:16 Success IUCTL
> Shutting down 2004-07-11 08:46:26 15:46:26 Success CDM
> Starting 2004-07-11 08:46:43 15:46:43 Success CDM
> Shutting down
>
> "MowGreen [MVP]" wrote:
>
>
>> You're welcome ... open the Windows Update.log found in the
>> Windows folder with Notepad and post back with the last 20 or
>> so lines from it, please.
>>
>> MowGreen [MVP] =============== *-343-* FDNY Never Forgotten
>> ===============
>>
>> Maximus wrote:
>>
>>
>>> MowGreen, Firstly, thank you for your time and advice. Ok,
>>> so first, I tried to access the troubleshoot link to no
>>> avail. Again it does not display like the Windows update
>>> page. Secondly, I tried all three steps for registering and
>>> none were found. Finally I installed Parser 3.0 Pack 4,
>>> rebooted and again it does not display. Thank you again for
>>> your time, hopefully there are more possible solutions.
>>>
>>> "MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>> Maximus,
>>>>
>>>> Disable the WebTrap component of PC-cillin prior to
>>>> accessing Windows Update. Having it enabled may have
>>>> damaged the software controls for the site (ActiveX) or
>>>> damaged the MSXML files or parser. Try going here :
>>>> http://v4.windowsupdate.microsoft.com/troubleshoot/
>>>>
>>>> If you can not access the Troubleshooter, try these
>>>> suggested steps from that page : " Suggestion 1:
>>>>
>>>> Make sure the MSXML files are registered correctly by
>>>> following the steps below.
>>>>
>>>> NOTE: You may not have the files listed in Steps 2 and 3
>>>> installed on your PC but please perform all 3 steps. If
>>>> you don't have one of the files, when you try to register
>>>> it you will see a popup window that has this text:
>>>>
>>>> LoadLibrary("filename.dll") failed - The specified file
>>>> name could not be found.
>>>>
>>>> Just disregard the error and continue to the next step.
>>>>
>>>> Follow these steps:
>>>>
>>>> 1. Click on Start, Run and type "REGSVR32
>>>> C:\WINDOWS\SYSTEM\MSXML.DLL" (w/o the quotes). You should
>>>> see a popup message that this process succeeded. 2. Click
>>>> on Start, Run and type "REGSVR32
>>>> C:\WINDOWS\SYSTEM\MSXML2.DLL" (w/o the quotes). You should
>>>> see a popup message that this process succeeded. 3. Click
>>>> on Start, Run and type "REGSVR32
>>>> C:\WINDOWS\SYSTEM\MSXML3.DLL" (w/o the quotes). You should
>>>> see a popup message that this process succeeded. Now try
>>>> the Windows Update site and see if you get the same error.
>>>>
>>>> Suggestion 2:
>>>>
>>>> This error can be the result of a file mismatch or
>>>> corruption of the MSXML.DLL files. Try upgrading your XML
>>>> parser to the most recent version, which is currently MSXML
>>>> Parser 3.0 Service Pack 2 Release. You can download the
>>>> latest parser from this site:
>>>>
>>>> http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp
>>>>
>>>>
>>>> --------------------------------------------------------------------------------
>>>> The latest version of MSXML Parser 3.0 is Service Pack 4.
>>>>
>>>> MowGreen [MVP] =============== *-343-* FDNY Never
>>>> Forgotten ===============
>>>>
>>>>
>>>> Maximus wrote:
>>>>
>>>>
>>>>
>>>>> Currently using Trend Micro anti virus, and I can view
>>>>> other virus scan sites. i.e. Mcafee, and have scanned
>>>>> with no probs, though I'm still unable to view the page.
>>>>> Any suggestions would help thx.
>>>>
>>>>
>>

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