Re: KB839643 - Security Update for DirectX 9 fails on WinXP Pro

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From: roger beniot (roger_beniot_at_yahoo.com)
Date: 07/02/04 

Date: 2 Jul 2004 16:42:18 -0700

We have tried running the update w/ our domain administrator account
and it still fails.

We have been able to run the upate on all other machines (Win2k,
Win2k3) but NOT on WinXP.

Is anyone from Microsoft looking into this? Can we get a status...
maybe update the knowledge base for the issue...

-r

roger_beniot@yahoo.com (roger beniot) wrote in message news:<6c7aa9be.0407021028.3a59f0d8@posting.google.com>...
> William.... thanks for the reply... Yup, I've been getting the error
> regarding access the the EventViewer Security area for a while (I
> figured it was because of our totalitarian style IT department).
>
> I just checked w/ our lab admin and he showed me in ActiveDirectory
> that I am in the Domain Admin group. Technically I'm part of a
> special user group that he created (TestLabUsers), and the
> TestLabUsers is part of the Domain Admin group.
>
> He confirmed that our domain controller is a Win2K3 server, so I'm
> assuming this might be related to the new security lock down in 2003.
>
> -r
>
> willgonz@gmail.com (William Gonzales) wrote in message news:<cf2b75f7.0407010843.6506e9cf@posting.google.com>...
> > Welcome to the club. Updates fail for us too. All machines are on
> > the domain that fail. Machines that are not added to the domain
> > update just fine. Machines that fail have administrator access. Only
> > the domain admin can log in and allow the updates to install. Try
> > this.
> > Click Start-Run
> > type in
> > eventvwr
> > press ok
> > You will now see the Event Viewer.
> > Click Security
> > Do you get an error?
> > I do and when try to do updates it's related to that ability.
> >
> >
> >
> > roger_beniot@yahoo.com (roger beniot) wrote in message news:<6c7aa9be.0406301252.709e92a5@posting.google.com>...
> > > I have been attempting to install the Security Update for DirectX 9
> > > (KB839643)for two weeks on my WinXP Pro box.
> > >
> > > I have tried via the Automatic update and via the WindowsUpdate
> > > site... Both fail.
> > >
> > > I am able to download the patch via the WindowsUpdate site but when it
> > > begins the install the process fails.
> > >
> > > I check the log file (c:\windows\KB839643-DirectX9.log) and it said
> > > the following:
> > > -------------------------------------------------------------------------
> > > 0.031: 2004/06/30 13:45:41.887 (local)
> > > 0.031: d:\e27fd6d23b5088ed5b986a\update\update.exe (version 6.1.1.0)
> > > 0.031: Failed To Enable SE_SECURITY_PRIVILEGE
> > > 0.031: Setup encountered an error: You do not have permission to
> > > update Windows XP.
> > > Please contact your system administrator.
> > > 0.031: You do not have permission to update Windows XP.
> > > Please contact your system administrator.
> > > 0.031: Update.exe extended error code = 0xf004
> > > -------------------------------------------------------------------------
> > >
> > >
> > > I have verified the following:
> > > 1) my domain user account is part of the local machine Administrator
> > > group
> > > 2) all other updates have succeeded.
> > > 3) I have rebooted many times (after adding permissions, before
> > > installing the update, etc).
> > > 4) Search the newsgroups for help (none of the threads dealing w/ this
> > > update directly address my issue/error)... I have tried all other
> > > solutions posted and none have worked.
> > > 5) searched MSDN and the MS Knowledge base for info w/ no luck.
> > >
> > >
> > > What I have not tried yet:
> > > 1) booting into Safe mode and trying the install... How do I've spaced
> > > out and forgot how to get into safe mode (I thought it was F8 during
> > > boot-up).
> > >
> > >
> > > Any help is appreciated....
> > > Thanks,
> > > Roger

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