Re: Microsoft - Windows XP SP1 DX9.00 is not reporting KB839643 via WMI

From: Lucy [MSFT] (a-leby_at_online.microsoft.com)
Date: 06/17/04 

Date: Thu, 17 Jun 2004 08:38:11 -0700

Hi Rob,

I know what you mean. It does sound like an MS issue but in order to
investigate and pinpoint the problem we need to gather information including
log files. The newsgroup is not the best place to troubleshoot this issue.
I really do recommend submitting a call.

And please post back the results. 

-- 
Thanks,
Lucy [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"R Dunn" <q1c2_3m4e5t6a7l8@hotmail.com> wrote in message
news:ukhhwvHVEHA.556@tk2msftngp13.phx.gbl...
> It's not even really a 'custom' script in how it pulls the information.
I'm
> using the Microsoft provided Scriptomatic code to pull the WMI information
> from a remote system, and this hotfix (unlike all other DX hotfixes) is
not
> reporting itself on XP.  I have a few other people who are also
experiencing
> this - however, Windows 2000 reports it no problem.
>
> Do I really have to submit a call?  I would think that this is a MS issue,
> not a problem on my side.  It's just that MS has provided a precedence for
> reporting their hotfixes via WMI, and now this one doesn't work as the
> others do - ... ya know what I mean?
>
> Rob
>
> "Lucy [MSFT]" <a-leby@online.microsoft.com> wrote in message
> news:O21XdslUEHA.2580@TK2MSFTNGP12.phx.gbl...
> > Hi Rob,
> >
> > I haven't seen this issue before. You may want to create case for help
> > reviewing the custom script.
> >
> > http://support.microsoft.com/
> >
> > Select the "Contact Microsoft" link and a new web page will load.  If
> you'd
> > like to submit a request for support using your phone, then click on the
> > "Phone Numbers, Support Options and Pricing" link for phone number
> > information.  If you'd like to submit a support request over the
Internet,
> > then click on the "Submit a Request for Online Help" link.
> >
> >
> > Thanks,
> > Lucy [MSFT]
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
> > "R Dunn" <q1c2_3m4e5t6a7l8@hotmail.com> wrote in message
> > news:ex1F49hUEHA.3976@TK2MSFTNGP09.phx.gbl...
> > > Windows 2000 is reporting this hotfix just fine via WMI using
> > > Win32_QuickFixEngineering, but XP is not.
> > >
> > > It is reported as being installed via add/remove programs and WU.
> > >
> > > Can someone take a look at this please and see if you can replicate
this
> > > problem?
> > >
> > > I have a script that I use to deploy multiple hotfixes on our network,
> and
> > > it depends on WMI (as others also have similar scripts) to deploy
> > correctly.
> > >
> > > Thank you -
> > >
> > > Rob Dunn
> > >
> > >
> > >
> > >
> >
> >
>
>

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