Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs -

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: me (me_at_discussions.microsoft.com)
Date: 06/10/04 

Date: Thu, 10 Jun 2004 11:45:03 -0700

Lucy,

I have the same problem and the log looks like:
2004-06-10 11:54:02 15:54:02 Error IUENGINE See iuhist.xml for details: Install finished (Error 0x8007F004)

and:

0.070: ================================================================================
0.070: 2004/06/10 11:47:41.962 (local)
0.070: c:\67f6d0e3a67f44e9ec77e80795a92423\update\update.exe (version 5.4.15.0)
0.080: Failed To Enable SE_BACKUP_PRIVILEGE
0.080: Setup encountered an error: You do not have permission to update Windows 2000.
Please contact your system administrator.
0.090: You do not have permission to update Windows 2000.
Please contact your system administrator.
4.166: Message displayed to the user: You do not have permission to update Windows 2000.
Please contact your system administrator.
4.166: User Input: OK
4.166: Update.exe extended error code = 0xf004
4.166: Update.exe return code was masked to 0x643 for MSI custom action compliance.
0.080: ================================================================================
0.080: 2004/06/10 11:54:40.042 (local)
0.080: c:\46ed8654279284f41471269a66443f\update\update.exe (version 5.4.15.0)
0.080: Failed To Enable SE_BACKUP_PRIVILEGE
0.080: Setup encountered an error: You do not have permission to update Windows 2000.
Please contact your system administrator.
0.080: You do not have permission to update Windows 2000.
Please contact your system administrator.
8.332: Message displayed to the user: You do not have permission to update Windows 2000.
Please contact your system administrator.
8.332: User Input: OK
8.332: Update.exe extended error code = 0xf004
8.332: Update.exe return code was masked to 0x643 for MSI custom action compliance.

"John C. Verbosky" wrote:

> Lucy,
>
> Our systems admin checked the policy and everything was
> already set per your specifications. All administrators
> and backup operators have permissions in this policy, but
> we are still unable to apply these updates. Do you have
> any other ideas?
>
> Thanks,
>
> John
>
> >-----Original Message-----
> >John,
> >
> >Check the permissions on the Back up files and
> directories policy from
> >Domain, verify the administrators have permissions, then
> update the policy.
> >
> >Default domain policy \ computer configuration\Windows
> Settings\local
> >policies\User
> >
> >Rights Assignment\Back up files and directories
> >
> >
> >
> >
> >--
> >Thanks,
> >Lucy [MSFT]
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >
> >
> >"John C. Verbosky" <john.verbosky@rescoproducts.com>
> wrote in message
> >news:1a00901c44e3e$88bf8c10$a601280a@phx.gbl...
> >> Hi Lucy,
> >>
> >> Here are the last sections of the 837272 & 839643 logs,
> as
> >> well as the last 20 lines from the Windows Update.log
> >> file, as requested.
> >>
> >> Thanks again!
> >>
> >> John
> >>
> >> KB837272.log
> >>
> >> 2.884:
> >>
> ===========================================================
> >> =====================
> >> 2.964: 2004/06/09 10:00:22.000 (local)
> >> 3.455:
> >> c:\e751be11136300a5303003f14d0c7caa\update\update.exe
> >> (version 5.4.15.0)
> >> 3.455: Failed To Enable SE_BACKUP_PRIVILEGE
> >> 3.565: Setup encountered an error: You do not have
> >> permission to update Windows 2000.
> >> Please contact your system administrator.
> >> 3.675: You do not have permission to update Windows
> 2000.
> >> Please contact your system administrator.
> >> 7.341: Message displayed to the user: You do not have
> >> permission to update Windows 2000.
> >> Please contact your system administrator.
> >> 7.341: User Input: OK
> >> 7.341: Update.exe extended error code = 0xf004
> >> 7.341: Update.exe return code was masked to 0x643 for
> MSI
> >> custom action compliance.
> >>
> >>
> >> KB839643-DirectX9.log
> >>
> >> 0.311:
> >>
> ===========================================================
> >> =====================
> >> 0.311: 2004/06/09 08:08:07.293 (local)
> >> 0.341: c:\fd21ab875861fb4a786deb2a1ae5\update\update.exe
> >> (version 6.1.1.0)
> >> 0.341: Failed To Enable SE_BACKUP_PRIVILEGE
> >> 0.361: Setup encountered an error: You do not have
> >> permission to update Windows 2000.
> >> Please contact your system administrator.
> >> 0.371: You do not have permission to update Windows
> 2000.
> >> Please contact your system administrator.
> >> 5.638: Message displayed to the user: You do not have
> >> permission to update Windows 2000.
> >> Please contact your system administrator.
> >> 5.638: User Input: OK
> >> 5.638: Update.exe extended error code = 0xf004
> >> 5.638: Update.exe return code was masked to 0x643 for
> MSI
> >> custom action compliance.
> >>
> >>
> >> Windows Update log
> >>
> >> 2004-06-09 09:51:12 13:51:12 Success IUENGINE
> >> Shutting down
> >> 2004-06-09 09:51:12 13:51:12 Success IUCTL
> >> Shutting down
> >> 2004-06-09 09:59:16 13:59:16 Success IUCTL
> >> Starting
> >> 2004-06-09 09:59:42 13:59:42 Success IUCTL
> >> Downloaded iuident.cab from
> >> http://www.windowsupdate.com/v4/ to C:\Program
> >> Files\WindowsUpdate\V4
> >> 2004-06-09 09:59:47 13:59:47 Success IUCTL
> >> Checking to see if new version of Windows Update
> software
> >> available
> >> 2004-06-09 09:59:48 13:59:48 Success IUENGINE
> >> Starting
> >> 2004-06-09 09:59:48 13:59:48 Success IUENGINE
> >> Determining machine configuration
> >> 2004-06-09 09:59:53 13:59:53 Success IUENGINE
> >> Querying software update catalog from
> >>
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> >> st.asp
> >> 2004-06-09 09:59:53 13:59:53 Success IUENGINE
> >> Determining machine configuration
> >> 2004-06-09 09:59:54 13:59:54 Success IUENGINE
> >> Querying software update catalog from
> >>
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> >> st.asp
> >> 2004-06-09 09:59:54 13:59:54 Success IUENGINE
> >> Determining machine configuration
> >> 2004-06-09 09:59:56 13:59:56 Success IUENGINE
> >> Querying software update catalog from
> >>
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> >> st.asp
> >> 2004-06-09 10:00:26 14:00:26 Success IUENGINE
> >> Determining machine configuration
> >> 2004-06-09 10:00:26 14:00:26 Success IUENGINE
> >> Querying software update catalog from
> >>
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> >> st.asp
> >> 2004-06-09 10:00:28 14:00:28 Success IUENGINE
> >> Shutting down
> >> 2004-06-09 10:00:28 14:00:28 Success IUCTL
> >> Shutting down
> >> 2004-06-09 10:22:56 14:22:56 Success CDM
> >> Starting
> >> 2004-06-09 10:22:56 14:22:56 Success CDM
> >> Shutting down
> >> 2004-06-09 10:26:46 14:26:46 Success CDM
> >> Starting
> >> 2004-06-09 10:26:46 14:26:46 Success CDM
> >> Shutting down
> >>
> >>
> >>
> >> Here is the output from
> >> >-----Original Message-----
> >> >Hi John,
> >> >
> >> >
> >> >Can you please some log information. We need to look
> at
> >> both the Windows
> >> >Update.log and KB839643.log or KB837272.log file.
> >> >
> >> >To view the file:
> >> >
> >> >Copy and paste "%windir%\windows update.log" (w/o the
> >> quotes)
> >> >into the Internet Explorer address bar and hit Enter.
> >> >Scroll down to the current date and look for the error
> >> being reported.
> >> >Please post the last 20 lines from the Windows
> Update.log
> >> file
> >> >
> >> >The KB log files are located in the C:\winnt directory.
> >> >
> >> >
> >> >--
> >> >Thanks,
> >> >Lucy [MSFT]
> >> >
> >> >This posting is provided "AS IS" with no warranties,
> and
> >> confers no rights.
> >> >
> >> >
> >> >"John C. Verbosky" <john.verbosky@rescoproducts.com>
> >> wrote in message
> >> >news:242a01c44e2f$d9938650$3a01280a@phx.gbl...
> >> >> Hi, I'm running into issues installing the latest
> >> Windows
> >> >> 2000 Updates, Update for Windows Media Player 9
> Series
> >> >> (KB837272) and Security Update for DirectX 7.0
> >> (KB839643),
> >> >> on a number of Windows 2000 SP4 PCs joined to our
> >> domain.
> >> >> If users attempt installing the updates from the
> Windows
> >> >> Updates website, the updates are downloaded but the
> >> >> installation fails. I have downloaded each update
> >> manually
> >> >> from the Microsoft Download Center, but when I try to
> >> >> install manually (logged in as the local
> administrator
> >> and
> >> >> as a user in the local administrator group) I
> get "You
> >> do
> >> >> not have permission to update Windows 2000.Please
> >> contact
> >> >> your system administrator". Same error after using
> >> >> REGEDT32 to give the Everyone group full permissions
> to
> >> >> HKLM\Software\Microsoft\Windows\Current
> Version\Windows
> >> >> Update & HKLM\Software\Microsoft\Updates registry
> keys
> >> >> (something I had to do to get a WinXP update to
> apply).
> >> I
> >> >> have also tried disjoining a PC from the domain,
> joining
> >> >> it to a workgroup and installing the updates logged
> in
> >> as
> >> >> the local admin, but I'm still getting the same
> >> >> permissions error. This is affecting approximately
> 1/4
> >> of
> >> >> the users in my company, so any other ideas to try
> would
> >> >> be greatly appreciated.
> >> >>
> >> >> Thanks!
> >> >>
> >> >> John
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >
>

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