Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs - Permission Error
From: John C. Verbosky (john.verbosky_at_rescoproducts.com)
Date: 06/10/04
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Date: Thu, 10 Jun 2004 06:41:04 -0700
Lucy,
Our systems admin checked the policy and everything was
already set per your specifications. All administrators
and backup operators have permissions in this policy, but
we are still unable to apply these updates. Do you have
any other ideas?
Thanks,
John
>-----Original Message-----
>John,
>
>Check the permissions on the Back up files and
directories policy from
>Domain, verify the administrators have permissions, then
update the policy.
>
>Default domain policy \ computer configuration\Windows
Settings\local
>policies\User
>
>Rights Assignment\Back up files and directories
>
>
>
>
>--
>Thanks,
>Lucy [MSFT]
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>"John C. Verbosky" <john.verbosky@rescoproducts.com>
wrote in message
>news:1a00901c44e3e$88bf8c10$a601280a@phx.gbl...
>> Hi Lucy,
>>
>> Here are the last sections of the 837272 & 839643 logs,
as
>> well as the last 20 lines from the Windows Update.log
>> file, as requested.
>>
>> Thanks again!
>>
>> John
>>
>> KB837272.log
>>
>> 2.884:
>>
===========================================================
>> =====================
>> 2.964: 2004/06/09 10:00:22.000 (local)
>> 3.455:
>> c:\e751be11136300a5303003f14d0c7caa\update\update.exe
>> (version 5.4.15.0)
>> 3.455: Failed To Enable SE_BACKUP_PRIVILEGE
>> 3.565: Setup encountered an error: You do not have
>> permission to update Windows 2000.
>> Please contact your system administrator.
>> 3.675: You do not have permission to update Windows
2000.
>> Please contact your system administrator.
>> 7.341: Message displayed to the user: You do not have
>> permission to update Windows 2000.
>> Please contact your system administrator.
>> 7.341: User Input: OK
>> 7.341: Update.exe extended error code = 0xf004
>> 7.341: Update.exe return code was masked to 0x643 for
MSI
>> custom action compliance.
>>
>>
>> KB839643-DirectX9.log
>>
>> 0.311:
>>
===========================================================
>> =====================
>> 0.311: 2004/06/09 08:08:07.293 (local)
>> 0.341: c:\fd21ab875861fb4a786deb2a1ae5\update\update.exe
>> (version 6.1.1.0)
>> 0.341: Failed To Enable SE_BACKUP_PRIVILEGE
>> 0.361: Setup encountered an error: You do not have
>> permission to update Windows 2000.
>> Please contact your system administrator.
>> 0.371: You do not have permission to update Windows
2000.
>> Please contact your system administrator.
>> 5.638: Message displayed to the user: You do not have
>> permission to update Windows 2000.
>> Please contact your system administrator.
>> 5.638: User Input: OK
>> 5.638: Update.exe extended error code = 0xf004
>> 5.638: Update.exe return code was masked to 0x643 for
MSI
>> custom action compliance.
>>
>>
>> Windows Update log
>>
>> 2004-06-09 09:51:12 13:51:12 Success IUENGINE
>> Shutting down
>> 2004-06-09 09:51:12 13:51:12 Success IUCTL
>> Shutting down
>> 2004-06-09 09:59:16 13:59:16 Success IUCTL
>> Starting
>> 2004-06-09 09:59:42 13:59:42 Success IUCTL
>> Downloaded iuident.cab from
>> http://www.windowsupdate.com/v4/ to C:\Program
>> Files\WindowsUpdate\V4
>> 2004-06-09 09:59:47 13:59:47 Success IUCTL
>> Checking to see if new version of Windows Update
software
>> available
>> 2004-06-09 09:59:48 13:59:48 Success IUENGINE
>> Starting
>> 2004-06-09 09:59:48 13:59:48 Success IUENGINE
>> Determining machine configuration
>> 2004-06-09 09:59:53 13:59:53 Success IUENGINE
>> Querying software update catalog from
>>
https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
>> st.asp
>> 2004-06-09 09:59:53 13:59:53 Success IUENGINE
>> Determining machine configuration
>> 2004-06-09 09:59:54 13:59:54 Success IUENGINE
>> Querying software update catalog from
>>
https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
>> st.asp
>> 2004-06-09 09:59:54 13:59:54 Success IUENGINE
>> Determining machine configuration
>> 2004-06-09 09:59:56 13:59:56 Success IUENGINE
>> Querying software update catalog from
>>
https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
>> st.asp
>> 2004-06-09 10:00:26 14:00:26 Success IUENGINE
>> Determining machine configuration
>> 2004-06-09 10:00:26 14:00:26 Success IUENGINE
>> Querying software update catalog from
>>
https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
>> st.asp
>> 2004-06-09 10:00:28 14:00:28 Success IUENGINE
>> Shutting down
>> 2004-06-09 10:00:28 14:00:28 Success IUCTL
>> Shutting down
>> 2004-06-09 10:22:56 14:22:56 Success CDM
>> Starting
>> 2004-06-09 10:22:56 14:22:56 Success CDM
>> Shutting down
>> 2004-06-09 10:26:46 14:26:46 Success CDM
>> Starting
>> 2004-06-09 10:26:46 14:26:46 Success CDM
>> Shutting down
>>
>>
>>
>> Here is the output from
>> >-----Original Message-----
>> >Hi John,
>> >
>> >
>> >Can you please some log information. We need to look
at
>> both the Windows
>> >Update.log and KB839643.log or KB837272.log file.
>> >
>> >To view the file:
>> >
>> >Copy and paste "%windir%\windows update.log" (w/o the
>> quotes)
>> >into the Internet Explorer address bar and hit Enter.
>> >Scroll down to the current date and look for the error
>> being reported.
>> >Please post the last 20 lines from the Windows
Update.log
>> file
>> >
>> >The KB log files are located in the C:\winnt directory.
>> >
>> >
>> >--
>> >Thanks,
>> >Lucy [MSFT]
>> >
>> >This posting is provided "AS IS" with no warranties,
and
>> confers no rights.
>> >
>> >
>> >"John C. Verbosky" <john.verbosky@rescoproducts.com>
>> wrote in message
>> >news:242a01c44e2f$d9938650$3a01280a@phx.gbl...
>> >> Hi, I'm running into issues installing the latest
>> Windows
>> >> 2000 Updates, Update for Windows Media Player 9
Series
>> >> (KB837272) and Security Update for DirectX 7.0
>> (KB839643),
>> >> on a number of Windows 2000 SP4 PCs joined to our
>> domain.
>> >> If users attempt installing the updates from the
Windows
>> >> Updates website, the updates are downloaded but the
>> >> installation fails. I have downloaded each update
>> manually
>> >> from the Microsoft Download Center, but when I try to
>> >> install manually (logged in as the local
administrator
>> and
>> >> as a user in the local administrator group) I
get "You
>> do
>> >> not have permission to update Windows 2000.Please
>> contact
>> >> your system administrator". Same error after using
>> >> REGEDT32 to give the Everyone group full permissions
to
>> >> HKLM\Software\Microsoft\Windows\Current
Version\Windows
>> >> Update & HKLM\Software\Microsoft\Updates registry
keys
>> >> (something I had to do to get a WinXP update to
apply).
>> I
>> >> have also tried disjoining a PC from the domain,
joining
>> >> it to a workgroup and installing the updates logged
in
>> as
>> >> the local admin, but I'm still getting the same
>> >> permissions error. This is affecting approximately
1/4
>> of
>> >> the users in my company, so any other ideas to try
would
>> >> be greatly appreciated.
>> >>
>> >> Thanks!
>> >>
>> >> John
>> >
>> >
>> >.
>> >
>
>
>.
>
- Next message: anonymous_at_discussions.microsoft.com: "Windows XP SP1 can't install updates from windows update."
- Previous message: Clint: "Error 0x80072EFD W2K Server"
- In reply to: Lucy [MSFT]: "Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs - Permission Error"
- Next in thread: me: "Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs -"
- Reply: me: "Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs -"
- Reply: Lucy [MSFT]: "Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs - Permission Error"
- Messages sorted by: [ date ] [ thread ]
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