Re: 837272 & 839643 Updates won't install on W2K SP4 domain PCs - Permission Error

From: Lucy [MSFT] (a-leby_at_online.microsoft.com)
Date: 06/09/04 

Date: Wed, 9 Jun 2004 16:29:41 -0700

John,

Check the permissions on the Back up files and directories policy from
Domain, verify the administrators have permissions, then update the policy.

Default domain policy \ computer configuration\Windows Settings\local
policies\User

Rights Assignment\Back up files and directories 

-- 
Thanks,
Lucy [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"John C. Verbosky" <john.verbosky@rescoproducts.com> wrote in message
news:1a00901c44e3e$88bf8c10$a601280a@phx.gbl...
> Hi Lucy,
>
> Here are the last sections of the 837272 & 839643 logs, as
> well as the last 20 lines from the Windows Update.log
> file, as requested.
>
> Thanks again!
>
> John
>
> KB837272.log
>
> 2.884:
> ===========================================================
> =====================
> 2.964: 2004/06/09 10:00:22.000 (local)
> 3.455:
> c:\e751be11136300a5303003f14d0c7caa\update\update.exe
> (version 5.4.15.0)
> 3.455: Failed To Enable SE_BACKUP_PRIVILEGE
> 3.565:  Setup encountered an error:  You do not have
> permission to update Windows 2000.
> Please contact your system administrator.
> 3.675: You do not have permission to update Windows 2000.
> Please contact your system administrator.
> 7.341: Message displayed to the user: You do not have
> permission to update Windows 2000.
> Please contact your system administrator.
> 7.341: User Input: OK
> 7.341: Update.exe extended error code = 0xf004
> 7.341: Update.exe return code was masked to 0x643 for MSI
> custom action compliance.
>
>
> KB839643-DirectX9.log
>
> 0.311:
> ===========================================================
> =====================
> 0.311: 2004/06/09 08:08:07.293 (local)
> 0.341: c:\fd21ab875861fb4a786deb2a1ae5\update\update.exe
> (version 6.1.1.0)
> 0.341: Failed To Enable SE_BACKUP_PRIVILEGE
> 0.361:  Setup encountered an error:  You do not have
> permission to update Windows 2000.
> Please contact your system administrator.
> 0.371: You do not have permission to update Windows 2000.
> Please contact your system administrator.
> 5.638: Message displayed to the user: You do not have
> permission to update Windows 2000.
> Please contact your system administrator.
> 5.638: User Input: OK
> 5.638: Update.exe extended error code = 0xf004
> 5.638: Update.exe return code was masked to 0x643 for MSI
> custom action compliance.
>
>
> Windows Update log
>
> 2004-06-09 09:51:12  13:51:12   Success   IUENGINE
> Shutting down
> 2004-06-09 09:51:12  13:51:12   Success   IUCTL
> Shutting down
> 2004-06-09 09:59:16  13:59:16   Success   IUCTL
> Starting
> 2004-06-09 09:59:42  13:59:42   Success   IUCTL
> Downloaded iuident.cab from
> http://www.windowsupdate.com/v4/ to C:\Program
> Files\WindowsUpdate\V4
> 2004-06-09 09:59:47  13:59:47   Success   IUCTL
> Checking to see if new version of Windows Update software
> available
> 2004-06-09 09:59:48  13:59:48   Success   IUENGINE
> Starting
> 2004-06-09 09:59:48  13:59:48   Success   IUENGINE
> Determining machine configuration
> 2004-06-09 09:59:53  13:59:53   Success   IUENGINE
> Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> st.asp
> 2004-06-09 09:59:53  13:59:53   Success   IUENGINE
> Determining machine configuration
> 2004-06-09 09:59:54  13:59:54   Success   IUENGINE
> Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> st.asp
> 2004-06-09 09:59:54  13:59:54   Success   IUENGINE
> Determining machine configuration
> 2004-06-09 09:59:56  13:59:56   Success   IUENGINE
> Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> st.asp
> 2004-06-09 10:00:26  14:00:26   Success   IUENGINE
> Determining machine configuration
> 2004-06-09 10:00:26  14:00:26   Success   IUENGINE
> Querying software update catalog from
> https://v4.windowsupdate.microsoft.com/autoupdate/getmanife
> st.asp
> 2004-06-09 10:00:28  14:00:28   Success   IUENGINE
> Shutting down
> 2004-06-09 10:00:28  14:00:28   Success   IUCTL
> Shutting down
> 2004-06-09 10:22:56  14:22:56   Success   CDM
> Starting
> 2004-06-09 10:22:56  14:22:56   Success   CDM
> Shutting down
> 2004-06-09 10:26:46  14:26:46   Success   CDM
> Starting
> 2004-06-09 10:26:46  14:26:46   Success   CDM
> Shutting down
>
>
>
> Here is the output from
> >-----Original Message-----
> >Hi John,
> >
> >
> >Can you please some log information.  We need to look at
> both the Windows
> >Update.log and KB839643.log or KB837272.log file.
> >
> >To view the file:
> >
> >Copy and paste "%windir%\windows update.log" (w/o the
> quotes)
> >into the Internet Explorer address bar and hit Enter.
> >Scroll down to the current date and look for the error
> being reported.
> >Please post the last 20 lines from the Windows Update.log
> file
> >
> >The KB log files are located in the C:\winnt directory.
> >
> >
> >-- 
> >Thanks,
> >Lucy [MSFT]
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >
> >
> >"John C. Verbosky" <john.verbosky@rescoproducts.com>
> wrote in message
> >news:242a01c44e2f$d9938650$3a01280a@phx.gbl...
> >> Hi, I'm running into issues installing the latest
> Windows
> >> 2000 Updates, Update for Windows Media Player 9 Series
> >> (KB837272) and Security Update for DirectX 7.0
> (KB839643),
> >> on a number of Windows 2000 SP4 PCs joined to our
> domain.
> >> If users attempt installing the updates from the Windows
> >> Updates website, the updates are downloaded but the
> >> installation fails. I have downloaded each update
> manually
> >> from the Microsoft Download Center, but when I try to
> >> install manually (logged in as the local administrator
> and
> >> as a user in the local administrator group) I get "You
> do
> >> not have permission to update Windows 2000.Please
> contact
> >> your system administrator". Same error after using
> >> REGEDT32 to give the Everyone group full permissions to
> >> HKLM\Software\Microsoft\Windows\Current Version\Windows
> >> Update & HKLM\Software\Microsoft\Updates registry keys
> >> (something I had to do to get a WinXP update to apply).
> I
> >> have also tried disjoining a PC from the domain, joining
> >> it to a workgroup and installing the updates logged in
> as
> >> the local admin, but I'm still getting the same
> >> permissions error. This is affecting approximately 1/4
> of
> >> the users in my company, so any other ideas to try would
> >> be greatly appreciated.
> >>
> >> Thanks!
> >>
> >> John
> >
> >
> >.
> >

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