Re: 0x800C0005, 0x81000370, computer admin file missing
From: MowGreen [MVP] (mowgreen_at_nowandzen.com)
Date: 05/25/04
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Date: Tue, 25 May 2004 13:20:13 -0700
Cedar,
After sniffing around found this KB article that specifically
mentions AtGuard :
WINUP: Blank Page When You Try to Access Windows Update
http://support.microsoft.com/?kbid=193701
" Security or Internet acceleration software, such as AtGuard by WRQ
or Trend Micro's PC-cillin by Trend Micro, may prevent the page from
displaying correctly. "
This may be the root of your issue ... or, the combination of NIS
and it.
MowGreen [MVP]
Cedar wrote:
> Hi again,
> Thanks for the suggestion.
> I have worked through everything in that article, other than the system restore (can't do) and the create new computer administrator user account (I get that 'can't find the specified file' message). I have worked through it over three days though; are any of the steps, like the Content/clear forms and passwords', undone if you then go to try to access the secure site again and get rejected again?
>
> I had Norton Internet Security 2003. AtGuard is version 3.22. I used the Norton Internet Security Uninstall application, and actually found I had to reinstall AtGuard afterward as it apparently deleted some things it needed too. It is possible AtGuard is causing my problem but disabling it doesn't help. I have some rules created in AtGuard that I think ought to be letting me do updates and access secure sites, but then again....?
>
> Any other suggestions?
>
>
>
> ----- MowGreen [MVP] wrote: -----
>
> Cedar,
>
> Try this KB article to see if it resolves the issue :
>
> HOW TO: Troubleshoot Situations Where You Cannot Complete MSN
> Sign-up or Connect to SSL Secured (128-Bit) Web Sites by Using
> Internet Explorer in Windows XP
> http://support.microsoft.com/?kbid=813444
>
> NIS is known to cause such an issue accessing secure (SSL) sites
> especially if you get the 0x800C0005 error message. Uninstalling it
> *should* resolve the issue if it is truly uninstalled but, sometimes
> the remnants are left over. Did you undo any settings that it made
> to the system prior to uninstalling it? Which version of NIS was
> installed ?
>
>
> MowGreen [MVP]
> *-343-* Never Forgotten
> Cedar wrote:
>
> > Hi,
> >> I get the 0x800C0005 error message when trying Windows update and
> > the 0x81000370 message when trying to get into MSN Messenger. I
> > can't get into secure sites (or download my email with Outlook
> > Express, but I am not sure that is related). I am running
> > Windows XP Professional and AtGuard and Norton Antivirus (I had
> > Norton Internet Security on but took it off as it was conflicting
> > with AtGuard somehow). I have tried all Jupiter's fixes except
> > 'A' creating a new account, because I was reluctant to lose all
> > my favourites etc. However, this morning I tried step A given
> > nothing else was working...when I choose computer administrator
> > and create account, I get 'The system cannot find the specified
> > file'.
> >> Suggestions? What file is missing? I can't do a system restore
> > because I just reinstalled my OS to sort out previous issues I
> > was having.
>
>
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