Re: Software Update Incomplete

From: Kari [MSFT] (msft_at_online.microsoft.com)
Date: 05/25/04 

Date: Tue, 25 May 2004 11:03:14 +0100

HOW TO Troubleshoot Situations Where You Cannot Complete MSN Sign-up or
Connect to SSL Secured (128-Bit) Web Sites by Using Internet Explorer in
Windows XP http://support.microsoft.com/?kbid=813444

You Cannot Access Your MSN E-mail Account or Authenticate with a Web Site in
Various Programs http://support.microsoft.com/?kbid=813951

"The Page Cannot Be Displayed" Error Message When You Try to View Web Page
on a Secure Web Site http://support.microsoft.com/?kbid=303807

http://v4.windowsupdate.microsoft.com/troubleshoot/ "In the process of
updating Windows, you are taken to the Software Update Incomplete page (on
Windows XP and Windows 2000)"
___
Kari
This posting is provided "AS IS" with no warranties, and confers no rights.

"Astrid" <anonymous@discussions.microsoft.com> wrote in message
news:7D0D923D-9B37-4F3B-9F4D-BC72A547E2AD@microsoft.com...
> If someone has any ideas or suggestions as to why this is happening please
let me know..
>
> Since Saturday I have been unable to access my MSN Explorer account. It
says "signing in (attempt 2...3...4...5)" then a box pops up stating "We
were not able to sign in you in. There may be a problem with our service or
your internet connection. Please try again later." I have been trying
since Saturday...plus everyone I know is able to access they MSN Explorer
with no problems.
>
> Plus even when using just the regular Internet Explorer, I enter the
hotmail site, so that I can check my e-mail. I can get as far as the sign
in page where you have to enter your e-mail and passcode. Once I hit sign
in it then says "The page cannot be displayed". Even when I try to enter
into my banking information it will not enter into the account. It says the
same message of "The page cannot be displayed." From what I gather the
computer is not able to access secure websites. But it doesn't make sense
though because I have Norton Anti-Virus running.
>
> This is beginning to get really frustrating...and the other problem that I
have now when on this website "windowsupdate" is that as soon as you enter
the page it SHOULD automatically scan your computer for new updates but with
this darn computer it says "Software Update Incomplete" and then a huge
paragraph "The Windows Update software did not update successfully. Below
are some suggestions to help you proceed:
> You may have clicked No when prompted to accept the Trust Certificate. To
allow the Windows Update site software to install, click Yes when presented
with the Security Warning dialog box.
> Your Internet Explorer security settings may be set too high. To install
the updated software and access Windows Update, Internet Explorer security
must be set to medium or lower, and active scripting and the download and
initialization of ActiveX controls must be enabled.
>
> Note These are the default settings for Internet Explorer. For more
information about Internet Explorer security and instructions on how to
change your security settings, read Microsoft Knowledge Base (KB) Article
Q174360."
>
> If anyone can help with either of these problems please help me out! I'm
starting to think that buying a new computer was a really bad idea. lol...
>
> Astrid :(

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