Cannot print from MS apps after patches installed
From: Dan Laird (anonymous_at_discussions.microsoft.com)
Date: 04/19/04
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Date: Mon, 19 Apr 2004 13:19:58 -0700
A couple months back after updating all PCs with all the
latest patches using windows update, we had a problem with
all print jobs defaulting to A3 paper type. The fix to
that problem was to uninstall patches until it worked.
There did not seem to be one single patch that caused the
mayhem, but to be honest I wasn't closely keeping track so
that could be inaccurate.
We installed Software Update Service (SUS) from Microsoft
on one of our servers to deploy service packs and patches
remotely to each of the workstations in the domain. After
the fiasco we had with our network being affected by what
we believe to be transmissions from Gastro, we are
attempting to scan all PCs and apply the necessary fixes
to patch the security holes. This is taking forever to
complete, so I found SUS and implemented it under the DNS
policies.
The software has done what it is supposed to do, but now
we have printing problems from MS applications - Word,
Excel, Outlook, and IE. If you print from Excel and the
cells are bordered, you get blank cells. If you print from
Word and have bullets, they are the only thing that
prints. I applied Office XP SP 3 to one of the PCs but it
still occurs. One difference I recall is when this
occurred before, you could print as Administrator but not
as the user - now it doesn't matter, it doesn't work
either way.
If you have come across this before, let me know. If you
have any ideas of anything else I can do, I would
appreciate any input you would have in the matter.
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