windows update 0x800c0005 solved by removing NIS

From: gbgbgbgb (p_rivacy_at_surfy.net)
Date: 04/06/04 

Date: 6 Apr 2004 01:55:32 -0700

Hi,
I finally solved this annoying windows update error message.
symptoms: i actually was not able to access any https (secured)
web pages (inc windows update) on *neither* IE or mozilla.
no solution found on web helped.
i did find one reference saying you should uninstall norton internet
security (NIS) if you had it.
I tried to uninstall but couldnt - control panel wouldn't,
the NIS uninstall wouldn't etc.
finally i wrote symantec support.
I'll quote below their entire reply in hope of helping others who
suffer like me.
To wrap up: the minute i uninstalled NIS 2003 using RnisUPG.exe
my troubles were over. Both mozilla and IE could access all https
sites.

the NIS version i had was a 2003 freebie that came with my linksys
wiereless router. it was a 90 day trial, that i think freaked out
after expiration date.

very frustrating experience, which at least ended well.
i won't take candy from strangers anymore, for sure.

-GB

--------------- symantec reply: ------------------
Greetings,

Thank you for contacting Symantec Online Technical Support. Please
accept our apologies for the difficulty caused.

In your message you wrote:
>control panel add/remve software remove/change won't do it.
Both request that I enter NIS and do it there.
MiniVersion: nis_2003

Please note that Symsetup.exe utility if for Norton Internet Security
(NIS) 2004 and Norton Personal Firewall (NPF) 2004 only.

RnisUPG.exe is a utility that removes the program files and registry
entries installed by Norton Internet Security (NIS) or Norton Personal
Firewall (NPF), for versions 2003 and earlier.

The following link will assist you to obtain Rnis utility:

Title: 'Uninstalling Norton Internet Security or Personal Firewall
using the RnisUPG.exe removal utility'
Document ID: 2001090510510636
> Web URL:
http://service1.symantec.com/Support/nip.nsf/docid/2001090510510636

If the issue persists, please visit the remaining section.

Please note that NIS needs to be manually uninstalled. The steps
provided in this response are generic. Please uninstall which ever
Symantec
component you find under Add/Remove programs.

Having examined your issue, I recommend that you completely uninstall
all Symantec products from your Windows XP system and reinstall them.
This should clear off the problems that you have been experiencing and
restore your software to a stable, functional state. Please follow the
steps provided below.

Please be logged in as an Administrator during the whole
uninstallation
and the reinstallation processes. The following link will assist you
to
be logged in as an Administrator:

Title: 'Logging on to Windows XP Home with Administrator privileges'
Document ID: 2001100619543839
>Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2001100619543839

First, uninstall all Symantec products:

1. Click Start and then Control Panel.
2. Click Add or Remove Programs and then click Change or Remove
Programs.
3. Select a Symantec product, Norton AntiVirus for example, and then
click Change/Remove.
4. Follow the prompts until the uninstall process indicates that it
has
successfully removed the product.
5. Repeat these steps until all Symantec products have been removed
from the Add/Remove Programs list.

Next, configure Windows to show all files:

1. Double-click the My Computer icon on your Desktop.
2. Click the Tools menu in the top toolbar and then click Folder
Options.
3. Click the View tab.
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and
folders."
6. Click Apply, and then click OK.

Now, search for and delete all Symantec folders.

1. Click Start, Search, and then select "Files or Folders".
2. "Look in" is set to "All drives" or to (C:).
3. Make sure that "Search subfolders" is checked. (You may have to
click the "Advanced Options" arrow to display this.)
4. Click All files and folders.
5. In the "All or part of the file name box" type--or copy and
paste--the following text:

Symantec

6. Click Search.
7. Delete all files and folders that are found by the search.

Finish by cleaning up the Registry:

CAUTION: We strongly recommend that you back up the registry before
you
make any changes to it. Incorrect changes to the registry can result
in
permanent data loss or corrupted files. Modify only the keys that are
specified. Please see the document linked below for details on making
a
backup of your registry:

Title: 'Backing up the Windows registry'
Document ID: 199762382617
> Web URL:
http://service1.symantec.com/support/tsgeninfo.nsf/docid/199762382617

NOTE: These keys may not exist on all computers. If either or both
exist, please delete them as instructed.

1. Click Start and then Run.
2. Type REGEDIT into the Run dialog box when it comes up and then
click
OK. The Registry Editor will open.
3. Navigate to and select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key:

HKEY_CURRENT_USER\Software\Symantec

6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click Registry in the top toolbar and then click Exit.

At this point, your system should be completely clean of Symantec
products. Once you have reinstalled your Symantec software, the issue
you
have been experiencing should be resolved.

The following document will assist you to perform a problem free
Norton
Internet Security (NIS) installation:

Title: 'Preparing to install Norton Internet Security or Norton
Personal Firewall'
Document ID: 2003021114413936
> Web URL:
http://service1.symantec.com/Support/nip.nsf/docid/2003021114413936

-=-

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