Re: Update Rollup 1 (826939) for Windows XP fails

From: Lucy [MSFT] (a-leby_at_online.microsoft.com)
Date: 03/31/04 

Date: Wed, 31 Mar 2004 08:13:31 -0800

Hi Gee Bee,

Before we start swapping files can we try installing the update in Safe
Mode?
http://www.microsoft.com/downloads/details.aspx?FamilyID=2a086526-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en

Next, verify Hhctrl.ocx is greater then or equal to 5.2.3735.0

I'll be looking for your response. 

-- 
Thanks,
Lucy [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"GeeBee" <anonymous@discussions.microsoft.com> wrote in message
news:4FF2631B-96EF-4A0D-B27F-69A3B016BA10@microsoft.com...
> Lucy, I've dome some more digging.
>
> I have noted ALL the files with dates and version numbers that are
included in EVERY update in the rollup-1,  KB826939.
> I have then checked EVERY one of these against the corresponding files on
the hard disk.
>
> The following files in the \%windir%\system32\DLLCACHE\ are out of date,
but are CORRECT in the other directories
> cryptsvc.dll (from Q817287, QFECheck only reports the DLLCACHE file is out
of date)
> newdev.dll (from KB826939, QFECheck only reports the DLLCACHE file is out
of date)
>
> The following files are CORRECT in the %windir%\system32\DLLCACHE\, bur
are incorrect in the \%windir%\system32\ directory
> ntkrnlapa.exe   (from MS03-013, QFECheck reports the \system32\ file is
out of date, but not the DLLCACHE)
> ntoskrnl.exe   (from MS03-013, QFECheck reports the \system32\ file is out
of date, but not the DLLCACHE)
>
> QFECheck reports,  KB826939 - the following files out of date in both the
\system32\ and \system32\DLLCACHE directories
> \system32\hhctrl.exe
> \system32\osk.exe
> \system32\accwiz.exe
> \system32\magnify.exe
> \system32\narrator.exe
> \system32\usmt\migwiz.exe
> \pchealth\helpctr\binaries\pcshell.DLL
>
> However, all these files are part of update Q811630, which is reported as
being *current on system*
>
> Finally, file \system32\itss.dll (from Q811630) is NOT reported as being
out of date, but is from 23-Sep-02, instead of 10-jan-03.
>
> So, can I
> 1) Overwrite the \SYSTEM32\DLLCACHE files which are out of date with the
correct ones from system32,
> 2) OverWrite the \system32\ files which are out of date with the DLLCACHE
files which are correct,
> 3) un-install hotfix Q811630 (if possible) and repeat the install?
>
> Will this leave the registry in an incoherent state?
>
> thanks,
> GeeBee
>
>      ----- Lucy [MSFT] wrote: -----
>
>      Hi GeeBee,
>
>
>      We need more info to diagnose the problem.  I highly recommend
opening a
>      support case for one on one support to get the updates installed.
>
>      http://support.microsoft.com/
>
>      Select the "Contact Microsoft" link and a new web page will load.  If
you'd
>      like to submit a request for support using your phone, then click on
the
>      "Phone Numbers, Support Options and Pricing" link for phone number
>      information.  If you'd like to submit a support request over the
Internet,
>      then click on the "Submit a Request for Online Help" link.
>
>
>
>
>      -- 
>      Thanks,
>      Lucy [MSFT]
>
>      This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
>      "GeeBee" <anonymous@discussions.microsoft.com> wrote in message
>      news:97A8C6AF-CDA3-4455-BAB2-7E5EA5E6943D@microsoft.com...
>      > Hey Lucy, thanks for the suggestion.
>      >> The log shows that 826939 installed succesfully. There are at
least 4
>      different occurrences of this.
>      > There are no error messages in the log file.
>      >> The "view update history" also shows succesful installation.
>      >> However, I have downloaded and run QFEcheck and MBSA - both show a
parcel
>      of errors.
>      >> I have tracked down and installed all identified hot fixes,
reported by
>      QFECheck and MBSA.
>      > Some have worked, but three will not work. After reboot, the system
>      crashes and I have to roll back to last good configuration.
>      >> The problem updates are:
>      > Q811493 download file Q811493_WXP_SP2_x86_ENU  , also reported by
MBSA as
>      MS03-013.
>      > Q826939 download file  WindowsXP-KB826939-x86-ENU
>      > Q817287 unable to find the file, only in roll up Q826939
>      >> QFECheck reports:
>      > Q817287:  This hotfix should be reinstalled.
>      >  The following files are incorrect for this hotfix:
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\CRYPTSVC.DLL
>      >> Q811493:  This hotfix should be reinstalled.
>      >  The following files are incorrect for this hotfix:
>      >   C:\WINDOWS\SYSTEM32\NTKRNLPA.EXE
>      >   C:\WINDOWS\SYSTEM32\NTOSKRNL.EXE
>      >> KB826939:  This hotfix should be reinstalled.
>      >  The following files are incorrect for this hotfix:
>      >   C:\WINDOWS\SYSTEM32\HHCTRL.OCX
>      >   C:\WINDOWS\SYSTEM32\OSK.EXE
>      >   C:\WINDOWS\SYSTEM32\ACCWIZ.EXE
>      >   C:\WINDOWS\SYSTEM32\MAGNIFY.EXE
>      >   C:\WINDOWS\SYSTEM32\NARRATOR.EXE
>      >   C:\WINDOWS\SYSTEM32\USMT\MIGWIZ.EXE
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\CRYPTSVC.DLL
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\HHCTRL.OCX
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\MIGWIZ.EXE
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\NEWDEV.DLL
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\OSK.EXE
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\PCHSHELL.DLL
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\ACCWIZ.EXE
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\MAGNIFY.EXE
>      >   C:\WINDOWS\SYSTEM32\DLLCACHE\NARRATOR.EXE
>      >   C:\WINDOWS\PCHEALTH\HELPCTR\BINARIES\PCHSHELL.DLL
>      >   C:\WINDOWS\SYSTEM32\NTKRNLPA.EXE
>      >   C:\WINDOWS\SYSTEM32\NTOSKRNL.EXE
>      >> I disabled Mcafee virus check before running - no effect.
>      >> Any suggestions?
>      > thks
>      > GeeBee
>
>
>

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