Online crash problem with Lucent Win Modem; driver updates not displayed

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: remove this (this)_at_yahoo.com)
Date: 03/28/04 

Date: Sun, 28 Mar 2004 12:51:07 -0800

(Cross-posted)

I'm just going to start from the beginning. :)

I have a Lucent Win Modem (by Agere Systems) with driver version 8.20.0.0 installed. When I am connected to the Internet, my computer frequently restarts itself; this is completely random and unpredictable, and the only consistency I have noticed is that I am always online when it happens. I am using an up-to-date version of Norton AntiVirus, and when I scan for viruses, it does not find any. When I submitted an error report to Microsoft, I was directed to a web page with this response:

"Thank you for submitting an error report. This error was likely caused by:

Lucent Win Modem (ltmdmnt.sys )

An update is available. Downloading updates will improve the stability and security of your computer. To obtain the update:

Click the link below to go to the Windows Update Web site.
On the Windows Update site, click Scan for updates.
After the scan has completed, in the left navigation, click Driver Updates.
Select Lucent Win Modem and click Add.
Click Review and Install Updates.
Click Install Now."

So I went to the Windows Update website and clicked "Scan for updates". It found critical updates, service packs, and Windows XP updates, but I received this message after the scan: "An error occurred while scanning for driver updates. We are not able to display any updated drivers for your system." The Driver Updates link in the left navigation is not available. What do I do now?

I hope this made sense. My computer knowledge is not very extensive. :)

Thanks,
Amelie
amelie683 AT yahoo DOT com

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