Re: can't update error (0x800B0004)
From: Maurice N (maurice_at_mvps.org)
Date: 03/21/04
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Date: Sun, 21 Mar 2004 11:41:19 -0600
Lien wrote:
> When I open the update-page, it sais "software update is incomplete"
> and this number appears: (0x800B0004) Does anyone knows how to solve
> this problem? greetings
> Lien
Hello,
Regarding your 800B0004 error -- I'm going to pass on a direct quote from Lucy at Microsoft.
<Quote>
This is a trust error. We need to make sure we have disabled all Antivirus
and web enhancement/accelerator programs. Also please verify the following:
Next navigate to Trusted Sites.
Internet Explorer > Tools > Internet Options > Security
Select "Trusted Sites"
Select "Sites"
Uncheck the "Require Server Verification" option
Add the following:
http://windowsupdate.microsoft.com
http://v4.windowsupdate.microsoft.com
http://download.windowsupdate.com
Click Apply, then Ok Exit Internet Explorer
Verify the following folder is not Read only and has Full Control permission
for Everyone
C:\program files\windwosupdate\v4\temp
Perform a Selective Startup:
Start > Run
Type "msconfig" (without quotes)
On the Startup Tab,
De-Select all items - disable all
Click Apply, then OK
Reboot, and try Windows Update again.
If error persists, please post the Windows Update.log file.
-- Maurice N MVP Windows - Shell / User -----
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