Re: Error: 0x800A1391

From: MowGreen [MVP] (mowgreen_at_nownadzen.com)
Date: 03/13/04 

Date: Sat, 13 Mar 2004 09:40:33 -0800

Mr. Bob,

http://v4.windowsupdate.microsoft.com/troubleshoot/
Under : Problem reaching Windows Update
See : While the Windows Update Web site is loading, you receive
Initialization error 0x800A1391

" It appears to be because the customer can not download the ActiveX
component. One case resolved by disabling firewall program. "

Which AV and firewall are you using ?

" Suggestion 2
====================
We may be able to resolve this issue by adding
   http://Windowsupdate.microsoft.com
   http://V4.Windowsupdate.microsoft.com
   https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
   http://Download.Windowsupdate.com
to the trusted sites list in the Internet Options.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Security Tab
4. Click on the Trusted Sites Icon
5. Click on the Sites button
6. Unselect the check box "Require server verification (https:)for all
sites in this zone"
7. Add all 4 sites listed above
____________________________________________________________
Suggestion 3 ( NOTE: ONLY APPLIES IF YOU'RE Running a Proxy Server)
===============
This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Connections Tab / LAN Settings
4. Click the Advanced Button and add windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com; download.windowsupdate.com to the
exceptions list.

MowGreen [MVP]
*-343-* Never Forgotten

Mr. Bob Dobalina wrote:

> I can't get the updates of course! I've looked for the
> solution but can't find it. I've tried Netscape Navigator
> (why doesn't it work?) my Internet Explorer options,
> disabled firewall and anti-virus software but no luck. I
> even tried taking a hammer to my computer and gave it a
> few good whacks -even that didn't help!
> I also tried to Run:"REGSVR32
> C:\WINDOWS\SYSTEM\MSXML2.DLL" and get the GetLastError
> returns 0x00000485. But MSXML and MSXML3 work. What gives?
>
> Thanks!