Re: Can' Use Windows Update

From: Lucy [MSFT] (a-leby_at_online.microsoft.com)
Date: 02/28/04 

Date: Sat, 28 Feb 2004 03:47:57 -0800

James,

If you're running Windows 98 or ME the files should point to the System
directory.
I highly recommend running an Internet Explorer Repair.

Try Repairing Internet Explorer:

1. Click Start, point to Settings, click Control Panel, and then
   double-click Add/Remove Programs.
2. Click "Microsoft Internet Explorer <version>" (where <version> is
   the version of Internet Explorer that is installed), and then click
   Change/Remove.
3. Click Repair Internet Explorer, and then click OK.
4. Click Yes to confirm the repair operation.
5. Follow the on-screen instructions to repair Internet Explorer, and
   then restart the computer when you are prompted.

Then try Windows Update again. 

-- 
Thanks,
Lucy [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"JamesJ" <jjy@adelphia.net> wrote in message
news:%238TEEx$%23DHA.2860@tk2msftngp13.phx.gbl...
> Hi. I'm unable to download windows updates. I'm presented with the Web
> dialog but nothing happens. Before when I would click cancel I would be
> presented with a sent report dialog now I get that IE has caused an error
> in RPTCRT$.dll. I was pointed to an article by someone in another
> newsgroup: http://v4windowsupdate.com/troubleshoot/
>
> The article instructed me to re-register 4 files which I did for 3 of them
> but got an error on the file msscript.ocx file. I found that msscript was
> not present
> in or under the windows folder so I moved it to c:\windows\system folder
> 'cause
> that's where I found the other 3 files.
>
> I finally got all 4 files re-registered.
>
> I also checked the file association for the .JS files (as per the article)
> but I didn't quit understand one thing.
> Making sure that WScript is used to open .JS files. In file types advanced
> tab open command
> for the .JS files should I point to C:\Windows folder or the
> C:\Windows\system folder or
> C:\Windows\system32 folder??? Currently WScript.exe is in the Windows and
> the windows\system folders.
> I also can't use Symantic's Live Update so I imagine these are connected.
> Is there anything I'm missing???
>
> Any help here will be appreciated.
> Thanks,
> James
>
>
>

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