Re: ERROR 0x800A138F

From: RickO'Shay (nospam_at_nononono.com)
Date: 02/11/04 

Date: Wed, 11 Feb 2004 14:31:07 +0800

Hi Maurice,
The error was seen on-screen - but after quitting the update site auto
download kicked in and downloaded the fix, so problem solved. Thank you for
your detailed reply - it is people like you that make a visit to NG's
worthwhile.

Kind regards,

Rick.
"Maurice N" <maurice@mvps.org> wrote in message
news:eFAG5CE8DHA.3448@TK2MSFTNGP09.phx.gbl...
RickO'Shay wrote:
> Seems like more than one error occurring on the update servers. I
> have attempted several DL's of the latest critical update (from the
> update site - not auto update) and each time get the error
> '0x800A138F'.
>
> RickO'Shay

Hello Rick,
Please mention if this error was seen on-screen, or whether you actually saw
it in the update log as an "Error"?
(Use Windows' Notepad to open this log:
C:\Windows\Windows Update.log (for Win XP & Win98/Me)

Go thru this checklist. If you have any ad-blocker program, disable or exit
it before going to Windows Update.
Note that the A138F is usually shown on your screen, but the update log
would show a different error.

Make very sure your pc has the correct & current date & local time. Having
incorrect time will give the W U servers/programs a hiccup. (ie, don't have
it a day ahead or backdated)

You may get to the windows update site, but yet a setting in IE could be the
blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

1. In Internet Explorer> Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to
*remove the check mark* and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the
list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :
Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab
 Click on LAN Settings > * Uncheck* the Automatically detect settings.
 Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Click "Require server verification (https:) for all sites in this zone" to
*clear* the selection.

 In the "Add this Web site to the zone:" field, add these entries to list
of "Trusted Sites" --

type
http://www.download.windowsupdate.com (click Add)

http://v4.windowsupdate.microsoft.com

https://v4.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

http://download.windowsupdate.com

  Click OK.

                                  - - - -
Make sure you are not *disabling* any scripting capabilities in I.E.

Recheck ActiveX acceptance. Instead of disable, try using "prompt".

On the SECURITY Tab > Custom level button > recheck all entries
under Settings. Review items that you may have disabled.

You need to be sure to delete your temp internet cache files on a regular &
consistent basis.
I.E. Tools>Internet Options >Advanced --scroll list.
Advanced Tab>>Security sub-section:
"Enable" (click on to activate or tick) "Empty Temporary Internet Files
folder when browser is closed".

Apply changes to I.E. & exit out of it. Retry Windows Update from the main
Windows Start menus.

If it still does not work, a) The update log file would indicate if & why
each failed ---should have error code + some text ---again, for each 1.
You need to find & "isolate" the section of the log for that "fail date".
Use Windows' Notepad to open this log:
C:\Windows\Windows Update.log (for Win XP & Win98/Me)

Having found the "error" , then do a "search" on this MS page. See MS
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

and B) as a last resort. type in or click this HTTPS address
https://v4.windowsupdate.microsoft.com 

-- 
Maurice N
MVP  Windows - Shell / User
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