Re: ts2003, users hung at black screen

rdp time outs had already been configured for much longer time out instances
so that should not be it.

ok (group policy)
console root\local computer policy\computer configuration? is this the place
to change the group policy for the screen saver?

we have a constant ping going as a test and the server ip address getting
ping never quits even though the remote session screen goes black.

"Vera Noest [MVP]" wrote:

There are three possible causes for inactivity time-outs:

* a time-out limit configured on the rdp-tcp connection, in
Terminal Services Configuration, or in a Group Policy.
* a screen saver on the Terminal Server; can be disabled in a Group
Policy.
* a router between your clients and your server, which sees no
traffic and decides that the session must have ended and throws it
out. If that is the case, the solution is to enable TS Keepalives
on the server, in a Group Policy.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?YW50aG9ueQ==?= <anthony@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
on 13 aug 2008 in microsoft.public.windows.terminal_services:

i have a clean build 2003 standard server, with TS installed in
application mode.
Users have been complaining of getting logged or bumped off
after 15 min or so. Some of them just have their screen go black
and lose the entire desktop. If they close their remote window
and re login the get back to the desktop their session is still
alive with the applications running. It's like a screen saver
kicks in and locks the TS session and the ony resoluton is to
close the session window and reconnect every few minutes. They
are very frustrated. They are all running windows xp pro through
our sonicwall VPN tunnels. Ping statistics through the tunnel to
the TS server are great and when the screen goes black they are
still pining fine.

.

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