ts2003, users hung at black screen

i have a clean build 2003 standard server, with TS installed in application
mode.
Users have been complaining of getting logged or bumped off after 15 min or
so. Some of them just have their screen go black and lose the entire desktop.
If they close their remote window and re login the get back to the desktop
their session is still alive with the applications running. It's like a
screen saver kicks in and locks the TS session and the ony resoluton is to
close the session window and reconnect every few minutes. They are very
frustrated. They are all running windows xp pro through our sonicwall VPN
tunnels. Ping statistics through the tunnel to the TS server are great and
when the screen goes black they are still pining fine.
.

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