Microsoft Windows Terminal Server User Accounts

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We are running a windows 2003 server as a Terminal Server controlling remote
desktop connection from remote sites.

Users use the remote Desktop function to login to this server. Then they can
run applications remotely eg Word , as a sort of thin client.

We have a problem with one user account that fails to complete the logon
process. IE launches 2 times and eventually the process fails.

How can we remove this failing user account from this Terminal Server ? We
do not know the process.
What we want to do is delete the failing user's profile and log in again to
recreate one.
Can we do this ? How do we proceed?

Thanks



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