Re: Sessions getting disconnected

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They are coming over the Internet via Cisco VPN client.

Would I still NetMon or Ping -t?

Vera Noest [MVP] wrote:
Are these users coming in over a WAN connection?
The cause of the loss of connectivity can be anything, and it's most likely lying ouside the TS.
Changing the KeepAlive mechanism only ensures that your server faster detects that the connection is lost and puts the session in a disconnected state, but that seems already to work properly, since your users can auto-reconnect.

You'd better post in a network newsgroup, and/or use NetMon or a continuous ping (ping -t) to get some idea of how many packets are lost and then take the issue up with your network provider.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

RandyH <RHollaw@xxxxxxxxxxx> wrote on 25 mar 2008 in
microsoft.public.windows.terminal_services:

Users are complaining that they are getting kicked off our TS, a
message pops up, I think it's the RDP client, but it says, The
connection has been lost - Attempting to Reconnect Session.

The session reconnects, and the user is back where at the screen
where they lost connection.

What is causing lost connections?
Should we be tweaking something on the TS?
Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\KeepAliveTimeout?

Tia,
RandyH
.

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