Re: Word 2007 on term session - "Word could not create the work fi
- From: Marcus <Marcus@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 20 Feb 2008 02:06:00 -0800
Hi Vera,
I had the same problem with outlook and word. It was IE7 that was the
problem. When I uninstalled IE7 the problem went away. can anyone tell me why
this is?
//Marcus
"Vera Noest [MVP]" wrote:
I haven't the faintest idea, but this seems weird..
I find it strange that Word tries to save temporary data in a
\Temporary Internet Files\Content folder, and I find it starnge
that the Temporary Internet Files folder is stored in C:\WINDOWS.
This makes me wonder if there is not a bigger problem going on with
your user profiles. And that leads me to the question: how did you
configure the server to store the user profiles on the D: drive?
The only supported way to do that is through an unattended
installation of Windows 2003, with an answer file. Is that how you
did it? Or did you change the location of the Documents and
Settings folder from C: to D: after installation of the OS, by
making changes in the registry?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
on 24 jan 2008 in microsoft.public.windows.terminal_services:
Ok... Found something interesting with ProcessMonitor. ACCESS
DENIED on operation CreateFile in C:\WINDOWS\Temporary Internet
Files\Content.Word\. When I temporarily enabled full control
for Users on this folder, the problem goes away. Then I set
security back to orignal, and the problem returns. So I could
adjust the security on the folder, but that still wouldn't
answer why the affected exiting users have this issue and why
new users do not. Apparently, whatever file is being created
for new users is being created somewhere else, presumable within
their UserProfile folder. Any thoughts Vera?
"Vera Noest [MVP]" wrote:
Then I would use ProcessMonitor. Start it on the TS as
administrator (when no other users are logged on, then let one
of the users with the problem logon and start Word.
ProcessMonitor should show you every registry key and file that
Word tries to open. You can filter the output on ACCESS DENIED
and PATH NOT FOUND errors.
Download here:
http://www.microsoft.com/technet/sysinternals/ProcessesAndThread
s/p rocessmonitor.mspx
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote on 23 jan 2008 in
microsoft.public.windows.terminal_services:
Yes. All those paths are correct. Also, all paths listed
when using the SET command at a command prompt are also
correct.
Ted
"Vera Noest [MVP]" wrote:
If you start Word as one of the users who does have the
problem, and then go to Tools - Options - File locations, is
the path correct there?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote on 23 jan 2008 in
microsoft.public.windows.terminal_services:
Vena -- Thanks, but no luck so far.
Before I respond, I should also add what else I have
figured out. I thought the problem was on all non-admin
accounts. As it turns out, newly created non-admin
accounts are fine. The error only occurs for pre-existing
non-admin accounts. We do use roaming TS profiles. On the
old server, the USERPROFILE path was on the C: drive, and
on the new server it is on the D: drive.
I've got a suspecion that Word is trying to create a temp
file in a folder on C:\Documents and
Settings\<userprofile> (which does not exist on C:) when
it should instead be in Documents and Settings on the D:
drive. But, I'll be damned if I can figure out where the
problem is. Obviously it is not a system environment
variable. User environment variables match on both
working and non-working accounts, so thats out. It must
be a setting somewhere in HKLM contained within the users
TS profile.
I'd hate to have to re-do everyones profile from scratch
just
because of this.
- I tried deleting the data subkey and letting Word
recreate it - HKCU\....\User Shell Folders\Cache looks
good - Yes, it was in install mode.
Ted
"Vera Noest [MVP]" wrote:
Was the TS in install mode during installation of Office?
Here's a KB article that describes your problem, albeit
for Word 2000:
WD2000: "Word Cannot Create the Work File" Error Message
When You Open a File
http://support.microsoft.com/?kbid=302629
I would have a hard look at the Data subkey in the
registry. The location of the Data subkey for an
individual user should be:
HKCU\Software\Microsoft\Office\x.0\Word\Data
If you find that this key is wrong or missing for all
users, you might have to update/add the shadow key in the
Terminal Services section of the HKLM part of the
registry, i.e. in HKEY_LOCAL_MACHINE\Software
\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install \Software
Do this by starting Word as administrator while you're in
install mode and making some changes on the Tools -
Options menu. Since you thereby update the timestamp on
the shadow key, all users will get a fresh copy of the
shadow key into their HKCU part of the registry, so you
won't have to modify/add all individual \Data subkeys.
And while you're at it, also check the value of
HKCU\Software\Microsoft\Windows\Current
Version\Explorer\User Shell Folders\Cache
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?VEtvdmFjcw==?=
<TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on 23 jan 2008
in microsoft.public.windows.terminal_services:
I have a fresh install of Win2003 R2 x64 and MS Office
2007. Non-administrative users who open Word get an
error that reads "Word could not create the work file.
Check the temp environment variable."
User environment variables:
TEMP = %USERPROFILE%\Local Settings\Temp
TMP = %USERPROFILE%\Local Settings\Temp
System environment variables:
TEMP = (was) %systemroot%\temp (now changed to) C:\TEMP
TMP = (was) %systemroot%\temp (now changed to) C:\TEMP
I've checked the temp environment variable until I am
blue in the face. I've googled for answers and found
nothing helpful. In desparation I even attempted to
call Micro$oft, who dispite this software being
purchased as part of a $40K eopen volume license with
SA, still wants another $250 to explain why this POS
will not work correctly on a clean install. Joe blow
with a single copy of Office at least gets 90 days of
no-charge support. Really tees me off......
Anyone have this problem and figured out how to solve
it?
Thanks
Ted
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