Re: Word 2007 on term session - "Word could not create the work fi

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Ok... Found something interesting with ProcessMonitor. ACCESS DENIED on
operation CreateFile in C:\WINDOWS\Temporary Internet Files\Content.Word\.
When I temporarily enabled full control for Users on this folder, the problem
goes away. Then I set security back to orignal, and the problem returns. So
I could adjust the security on the folder, but that still wouldn't answer why
the affected exiting users have this issue and why new users do not.
Apparently, whatever file is being created for new users is being created
somewhere else, presumable within their UserProfile folder. Any thoughts
Vera?

"Vera Noest [MVP]" wrote:

Then I would use ProcessMonitor. Start it on the TS as
administrator (when no other users are logged on, then let one of
the users with the problem logon and start Word. ProcessMonitor
should show you every registry key and file that Word tries to
open. You can filter the output on ACCESS DENIED and PATH NOT FOUND
errors.

Download here:
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/p
rocessmonitor.mspx

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
on 23 jan 2008 in microsoft.public.windows.terminal_services:

Yes. All those paths are correct. Also, all paths listed when
using the SET command at a command prompt are also correct.

Ted

"Vera Noest [MVP]" wrote:

If you start Word as one of the users who does have the
problem, and then go to Tools - Options - File locations, is
the path correct there?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote on 23 jan 2008 in
microsoft.public.windows.terminal_services:

Vena -- Thanks, but no luck so far.

Before I respond, I should also add what else I have figured
out. I thought the problem was on all non-admin accounts.
As it turns out, newly created non-admin accounts are fine.
The error only occurs for pre-existing non-admin accounts.
We do use roaming TS profiles. On the old server, the
USERPROFILE path was on the C: drive, and on the new server
it is on the D: drive.

I've got a suspecion that Word is trying to create a temp
file in a folder on C:\Documents and Settings\<userprofile>
(which does not exist on C:) when it should instead be in
Documents and Settings on the D: drive. But, I'll be damned
if I can figure out where the problem is. Obviously it is
not a system environment variable. User environment
variables match on both working and non-working accounts, so
thats out. It must be a setting somewhere in HKLM contained
within the users TS profile.
I'd hate to have to re-do everyones profile from scratch
just
because of this.

- I tried deleting the data subkey and letting Word recreate
it - HKCU\....\User Shell Folders\Cache looks good
- Yes, it was in install mode.

Ted


"Vera Noest [MVP]" wrote:

Was the TS in install mode during installation of Office?

Here's a KB article that describes your problem, albeit for
Word 2000:

WD2000: "Word Cannot Create the Work File" Error Message
When You Open a File
http://support.microsoft.com/?kbid=302629

I would have a hard look at the Data subkey in the registry.
The location of the Data subkey for an individual user
should be: HKCU\Software\Microsoft\Office\x.0\Word\Data

If you find that this key is wrong or missing for all users,
you might have to update/add the shadow key in the Terminal
Services section of the HKLM part of the registry, i.e. in
HKEY_LOCAL_MACHINE\Software
\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install
\Software

Do this by starting Word as administrator while you're in
install mode and making some changes on the Tools - Options
menu. Since you thereby update the timestamp on the shadow
key, all users will get a fresh copy of the shadow key into
their HKCU part of the registry, so you won't have to
modify/add all individual \Data subkeys.

And while you're at it, also check the value of
HKCU\Software\Microsoft\Windows\Current
Version\Explorer\User Shell Folders\Cache

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?VEtvdmFjcw==?= <TKovacs@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote on 23 jan 2008 in
microsoft.public.windows.terminal_services:

I have a fresh install of Win2003 R2 x64 and MS Office
2007. Non-administrative users who open Word get an error
that reads "Word could not create the work file. Check the
temp environment variable."

User environment variables:
TEMP = %USERPROFILE%\Local Settings\Temp
TMP = %USERPROFILE%\Local Settings\Temp

System environment variables:
TEMP = (was) %systemroot%\temp (now changed to) C:\TEMP
TMP = (was) %systemroot%\temp (now changed to) C:\TEMP

I've checked the temp environment variable until I am blue
in the face. I've googled for answers and found nothing
helpful. In desparation I even attempted to call
Micro$oft, who dispite this software being purchased as
part of a $40K eopen volume license with SA, still wants
another $250 to explain why this POS will not work
correctly on a clean install. Joe blow with a single copy
of Office at least gets 90 days of no-charge support.
Really tees me off......

Anyone have this problem and figured out how to solve it?

Thanks

Ted

.

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