RE: Slow printing using some HP drivers/printers on TS
- From: BennyC <BennyC@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 22 Nov 2007 05:16:01 -0800
"BennyC" wrote:
Hi,
We are experiencing a big problem using Adobe Acrobat Reader 7.0.0 on a TS.
When the print button or file/print is selected, it takes a while for the
print dialog to appear and then it takes a while for the little print preview
in that dialog to render. This problem can occur together with the actually
slow printing of the document, but this is not always the case. Our big
problem is the “slow” reaction BEFORE the printing. Depending on the server
it’s located on or the actual printer driver we use speed can vary from a
little slowdown to an apparent complete hang of Adobe Reader.
But the server or the driver is not the actual main cause. After some
further trouble shooting we found that not all users have this problem. Even
printing on “problem” servers with a “problem” printer driver, they have no
problems at all. But when they do have problems, it’s on every server and
with all pdf’s. There seems to be something wrong with the user profile. If
anyone has had the same problem and ultimately found a solution, please let
me know.
Kind regards,
Benny
Good day,
We continued to search a solution for this problem, but no success yet. We
already figured out the problem was probably caused by something in the user
profile. A colleague of mine, Pieter Mussche, actually did find something
really interesting in there.
When he created a new user (new profile) and a new printer, everything
worked fine. When he changed ONE setting (no matter what), the printing
became slow again. Re-creating the printer solved the problem. He pinpointed
the problem back to changing user specific settings on the printer.
Here are his findings :
- When configuring user specific settings (like paper tray, format..)
a registry key “DEVMODE” is created under the
“HKCU\printers\connections\the printer name\” of the user.
- When requesting the properties of the printer after setting some user
specific
settings the time that is needed to show the properties increases enormously.
# Deleting the DEVMODE key resolves the problem but of course removes
the configured settings for that printer
- This is NOT an adobe reader issue. This happens in other applications also
but less significantly.
The following printers are affected by this issue (but the list is not
limited to these models) :
• HP Color LaserJet 2500 PCL 5c
• HP Color LaserJet 4650 PCL 5c
• HP LaserJet 1320 PCL 5c
• HP LaserJet 4250 PCL 5e
• HP LaserJet 4345 mfp PCL 5e
Using an older printer driver or the default LaserJet4 drivers, solves the
printer problem, but limits the use of the printer itself. I can hardly
imagine we are the only users with this problem. Are there any other people
having similar printing problems with recent HP drivers? It would be nice to
actually be able to use the full potential of a printer with the normal speed
:-)
Kind Regards,
Benny
.
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