Re: Wyse Thin Clients "blue screening" at unpredictable times.

Bill,

Under normal circumstances you should get *zero* blue screens, not a reduced amount. You should be able to work with bitmap caching enabled if desired. I'm not saying that you *need* to use bitmap caching in your environment, but you should be able to without problems.

Remote Desktop Client is a user-mode program and thus on its own has no ability to blue screen the machine. Using it may trigger a blue screen, but the root cause would be a kernel-mode component like a video driver, for example.

Contact Wyse technical support and be polite but persistent. Ask for them to escalate you to the next support level if necessary. A knowledgeable tech support representative will understand that there is something seriously wrong and that blue screens are not normal.

Did they ask you to send them the specific STOP error?

Did they ask you for a crash dump?

I asked you originally if you had a thin client that has only the original factory image. I wanted you test with that to see if it was a driver that you added that may be causing problems.

Frequent blue screens are unacceptable. If this were happening to me I would return the Wyse devices if the issue was not resolved quickly. One of the *primary* uses of a thin client is to connect to terminal servers. What value does it have if it can't even do the most basic/common task of a thin client without crashing frequently?

You could easily purchase low end PCs running windows XP that will not blue screen.

-TP

Bill-MT wrote:
TP
I was waiting a few days to see if the resolution from Wyse helped or
not. After 5 days - I'm still not sure. The number of BlueScreens
may be down. But I'm noticing "data encryption" errors more. This
might be because of the 'fix' or these could have been masked by the
more numerus Blue Screens. Either way - errors still occur but
'maybe' at a reduced rate.

So - as you requested - here is the recommended fix from Wyse:
==========================================
If I understand your case, you gets blue screen will you are in RDP
session? Can you please try to setup the RDP client from the thin
client to disable the bitmap caching and try to increase your
ramdisk? a) Disable the bitmap caching
b) Increase the ramdisk

If you have any additional comments on this solution, please reply to
this thread.
.