Re: Problems with logging off after upgrade to 2003 SP2
- From: Tom <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 22 Oct 2007 07:05:01 -0700
TP,
Thanks for getting back to me.
1. There are no error messages while attempting to log off. Usually, users
click on log off and nothing happens, than at the second attempt users are
being prompted with “are you sure you want to log off?” and than when clicked
yes, nothing happens. Same third, fourth and so on.
2. I end TS sessions using Terminal Services Manager
3. Processes running: ccApp.exe – Symantec, stmon.exe, explorer.exe, only
bare bones. I did try suspending Symantec.
4. I enabled verbose logon/logoff last week with UserEnvDebugLevel to
0x00030002 – log everything. The files are massive. When successfully logging
off, it logs fine all of the events. However, during unsuccessful log offs,
it does not log any events to userenv.log, just like the system would not
event attempt to log off.
5. The list of applications and printers installed is pretty long. This is a
Terminal Server that was working fine in production environment for over two
years and started having problems right after the upgrade to SP2.
Regards,
"TP" wrote:
Hi,.
You mention that users are unable to logoff. What exactly
happens when they attempt to logoff? Any error messages?
How do you/they end their session?
When they are unable to logoff what processes are running
in their session?
If you remove SP2 do the problems go away?
If you create a new user and logon to the TS does the
problem still occur?
Have you enabled verbose user environment logging in an
attempt to troubleshoot the problem? See these articles:
How to enable user environment debug logging in retail builds of Windows
http://support.microsoft.com/kb/221833
TechNet Support WebCast: Troubleshooting Group Policy and
profile issues in a domain environment by using Userenv logging
http://support.microsoft.com/kb/835302
Please enable verbose logon/logoff status messages so that you
users can see more information during logoff (for example, this
may allow you to see which step of the logoff hangs):
How to enable verbose startup, shutdown, logon, and logoff status
Messages in the Windows Server 2003 family
http://support.microsoft.com/kb/325376
What third-party applications have been installed on the server?
For example, antivirus/security/anti-malware software, any
software that hooks into the windows shell, printer drivers, etc.
Have you loaded any printer drivers that were not included on
the Windows 2003 cd?
Profile problems are often caused by networking issues,
permission problems, profile locked by another process, etc.
-TP
Tom wrote:
Hello,
Does anybody alse have any sugestions regarding this problem?
This case is not solved yet.
Thanks for your replay TP.
I could not find any recent error logs from Userenv.
Also, I’m running UPHClean service.
Would you have some other suggestion?
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